Customer Service Team Member

The following information aims to provide potential candidates with a better understanding of the requirements for this role.

Join Opal Core Marketing as a Customer Service Team Member—Support Frontier’s D2D Expansion in Meriden!

Opal Core Marketing, Opal Core Marketing, a full-service marketing firm, is hiring a Customer Service Team Member in Meriden to support Frontier Communications through D2D outreach. You’ll serve as a key operational contact—resolving service inquiries, guiding customers through Frontier’s fiber internet, voice, and TV offerings, and ensuring smooth onboarding.

As a Customer Service Team Member, you’ll lay the foundation for a long-term career in client relations and territory management. This role centers on guiding residential customers through Frontier’s fiber internet, voice, and TV services—ensuring smooth onboarding, resolving service inquiries, and reinforcing brand trust. This role offers a direct path to leadership as you help grow Frontier’s presence in key residential markets.

Key Responsibilities of the Customer Service Team Member

• Support Frontier’s D2D outreach by engaging residential customers and guiding them through available telecom service options.
• Provide clear, accurate information about Frontier’s fiber internet, voice, and TV packages to help customers make informed decisions.
• Serve as the primary contact for new customers, ensuring smooth service activation and addressing any initial concerns.
• Recommend tailored solutions based on individual household needs, reinforcing Frontier’s value and reliability.
• Track customer interactions and service enrollments with precision using internal CRM tools and reporting systems.
• Contribute to team performance by consistently meeting customer satisfaction benchmarks and service delivery goals.