Senior experienced Hotel General Manager – Multi-Property responsibilities based in Puerto Rico

Senior experienced Hotel General Manager – Multi-Property responsibilities based in Puerto Rico

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Founder and President of Renard International Hospitality Search Consultants

Senior experienced Hotel General Manager – Multi-Property responsibilities based in Puerto Rico

Our client is a premier hospitality group operating a portfolio of luxury and upper-upscale resorts and hotels across the Caribbean and the United States . With a reputation for delivering exceptional guest experiences, authentic destination engagement, and operational excellence, the group is entering a new phase of strategic growth and innovation.

To lead this regional evolution, the organization is seeking a strong, luxury and multi-property experienced Sr. General Manager. A dynamic and seasoned hospitality executive to oversee a portfolio of resorts and hotels, comprising over 1,500 rooms . The role is based in a U.S. Caribbean island location and will include operational, strategic, and commercial leadership across all properties within the region.

Position Summary

The Sr. General Manager (Multi-Property) is a high-impact executive responsible for the strategic leadership, operational excellence, financial performance , and brand integrity of a diverse portfolio of luxury and lifestyle properties across the Caribbean and the United States . This role acts as both a regional champion and a corporate liaison, ensuring alignment between property-level operations and overarching organizational goals.

The ideal candidate brings proven multi-unit leadership experience , cultural fluency in diverse markets, and a track record of delivering strong results in complex, resort-led operations.

Key Responsibilities

1. Operational & Strategic Leadership

• Provide strategic direction and hands‑on leadership to General Managers and property leadership teams across multiple resort and hotel assets.
• Ensure operational consistency, service excellence, and brand standards are upheld across all locations.
• Implement regional strategies that drive guest satisfaction, employee engagement, and business performance.
• Oversee annual budgeting, forecasting, and P&L accountability for all properties in the region.
• Identify and act on opportunities to optimize revenue, improve margins, and control costs.
• Partner with corporate commercial teams to drive occupancy, ADR, RevPAR, and ancillary revenue streams including F&B, spa, and activities.
• Lead regional talent strategy including recruitment, development, retention, and succession planning.
• Foster a performance‑driven, service‑oriented, and culturally inclusive organizational culture.
• Act as a mentor and role model for property GMs and senior leaders, supporting continuous development and leadership growth.

4. Brand & Guest Experience Stewardship

6. Stakeholder Management & Community Engagement

Qualifications & Experience

This post offers

To Apply

Please send your CV and a brief cover letter highlighting your relevant experience to Mr. Steve Renard, President at steve@renardinternational.com

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