Healthcare Office Manager (Worcester / Wellesley)

Healthcare Office Manager (Worcester / Wellesley)

This role is responsible for the non-clinical aspects of the daily operations of two outpatient vascular offices and for ensuring best business practices are consistently implemented across both locations.

The Office Manager must be fully engaged in the unique environment and clientele of a health care setting, as well as interactions with clinicians, other practices, and the community, and in compliance with government regulations.

This role will report to the Director of Clinical Operations, the practice's management company in addition to the managing physicians within the practices.

Supervise patient scheduling, registration, financial counseling, medical records, billing and collection, data entry and processing, and cash posting across both offices.

Oversee the financial performance of the revenue cycle for each location.

Coordinate the day-to-day operations of both practices, ensuring consistency and efficiency.

Promote excellent customer service by all levels of staff at both sites.

Develop, implement, and maintain standardized office policies and procedures across both offices.

Interview and train a productive medical office team and conduct performance reviews for staff at both locations.

Maintain and manage all filing and organizational systems for each practice.

Ensure patient satisfaction at both locations, including troubleshooting complaints and developing process improvements to prevent recurrences.

Ensure regulatory compliance with HIPAA, OSHA, labor laws, and other federal, state, and local regulations at both sites.

Coordinate staff meetings for administrative and clinical staff across both offices.

Coordinate logistics for internal and external meetings and conferences.

Ensure appropriate staffing and coverage for day-to-day operations of both practices.

Coordinate physician outreach and practice development across both locations.

Oversee administrative tasks related to obtaining and maintaining AAAASF certification.

Assist with ad hoc projects as needed across both offices.

Minimum of 5-7 years in a medical office setting.

2-3 years in a supervisory or management position, preferably overseeing multiple locations.

Knowledge of business and accounting processes usually obtained from an Associates or Bachelor's degree in Business Administration, Accounting, or Health Care Administration.

Knowledge and experience in all aspects of billing.

Knowledge of regulations related to Medicare, Medicaid, and commercial insurance.

Human resources experience in hiring, supervision, and performance reviews.

Knowledge of HIPAA and labor law.

Strong customer service skills.

Skill in writing policies and procedures.

Skill in using healthcare software and computer systems.

Knowledge of maintaining supplies and equipment for multiple medical settings.

Multitasking and problem-solving skills.

Professional communication and presentation skills, including face-to-face, email, telephone, and video conference.

Knowledge of continuous process improvement concepts and practices.

Ability to communicate professionally with clinicians, nurses, allied health staff, administrative staff, frontline staff, contractors, governmental agencies, insurance payers, patients, family members of patients, suppliers, and the general public, of all age levels from child to senior citizen.