Resort Director of IT

IT Director

We're seeking a highly skilled, on-site IT Director to join our Information Technology team at Kalahari Resorts & Conventions. In this key leadership role, you will be ensuring a secure, stable, reliable, operational and guest ready technology experience across all departments.

This position plays a critical role in architecting, analyzing, developing, enhancing, testing, installing, implementing, monitoring, operating, maintaining, and supporting a wide range of back of hours as well as guest-facing applications / systems, devices, audio and visual equipment, end-user computers, infrastructure environments, analytical and data platforms, while managing and mentoring a high-performing team.

We're searching for a seasoned IT leader with deep technical knowledge and proven team management experience. The ideal candidate brings both strategic vision and a hands-on approach, capable of translating business needs into IT solutions that will contribute to the entire Kalahari experience.

Key Responsibilities

• Lead day-to-day operations and long-term planning for resort technology.
• Manage a team responsible for application support, infrastructure, equipment & device management, back of house and guest-facing technologies.
• Support and enhance various 3rd party and custom software applications such as POS, PMS, CRS, Payments, Food & Beverage, Catering, Spa, Inventory Management, Financial and Marketing CRM.
• Oversee version upgrades, patching and configuration of newly installed software rollouts across operational applications and environments partnering with the necessary infrastructure and IT Security Enterprise teams.
• Collaborate with business units to gather requirements, research technical options, design, architect and implement solutions in a timely delivery.
• Leverage a solid understanding of business operations combined with prior IT experiences and knowledge to triage and provide resolution of technical issues and problems.
• Maintain compliance with IT security protocols, payments industry and data privacy standards (PCI, PII, SOX, GDPR, CCPA, access rights / SSO etc.).
• Manage, prioritize and direct the daily activities of IT associates, including third-party vendors and service providers.
• Participate in an on-call rotation and remain available to work flexible hours, including off-hours, holidays and weekends.
• Travel occasionally to support IT operations at other resort locations.

Qualifications & Experience

A Sampling of Our Benefits

Our team enjoys a comprehensive benefits package, including :

Be Part of Something Extraordinary

At Kalahari, we're proud to be recognized by Forbes as one of America's Best Midsize Employers and by USA TODAY as the #1 Best Indoor Water Park. These awards reflect our commitment to both our guests and team members.

Here, careers thrive, innovation is encouraged, and every day brings new opportunities to create meaningful moments. Whether you're delivering incredible guest service, crafting memorable meals, or leading a team, your work makes a real impact.

Current locations include Wisconsin Dells, WI (2000), Sandusky, OH (2005), Pocono Manor, PA (2015), Round Rock, TX (2020), and Spotsylvania County, VA (2026).

Kalahari Resorts & Conventions is an Equal Opportunity Employer.