Customer Supportability Manager (Tier 2)

Senior Manager, Intuit Enterprise Suite

Location : Hybrid - Atlanta, based preferred

About the Role

We're looking for a highly technical, customer-obsessed Senior Manager to lead a team at the forefront of our Intuit Enterprise Suite operations. This role is pivotal in elevating our supportability strategy, enhancing the end-to-end customer experience, and enabling operational excellence across a distributed ecosystem. The ideal candidate brings a rare blend of technical acumen, hands-on leadership, customer-facing experience, and cross-functional collaboration skills. You'll thrive on solving complex problems, driving data-driven decisions, managing high-impact escalations, and mentoring a team of talented specialists, all while being deeply connected to the voice of the customer.

Key Responsibilities

Leadership & People Management

• Lead, inspire, and develop a geographically distributed U.S. based team of Tier 2 technical specialists across multiple product domains.
• Foster a high-performance culture focused on accountability, continuous learning, and measurable outcomes.
• Provide strategic and tactical direction, ensuring alignment with mid-market objectives and customer impact metrics.
• Champion career development, mentoring, performance management, and team enablement.

Technical & Operational Execution

Customer-Facing Strategy

Cross-Functional Communication & Influence

Data-Driven Decision Making

Qualifications

Qualifications

Preferred Attributes

Why Join Intuit?

At Intuit, we're building a platform to power prosperity for our customers around the world. You'll join a mission-driven team that's reimagining how enterprise-level businesses are supported and you'll be empowered to make a tangible difference in how we serve them. Intuit provides a competitive compensation package with a strong pay for performance rewards approach. This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs. Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing pay equity for employees, Intuit conducts regular comparisons across categories of ethnicity and gender. EOE AA M / F / Vet / Disability. Intuit will consider for employment qualified applicants with criminal histories in a manner consistent with requirements of local law.