Customer Support Manager

Description

Job Title : Customer Support Manager

Location : Atlanta, GA

Job Type : Full-Time

We are seeking a dedicated and experienced Customer Support Manager to lead our customer service team and enhance our overall customer experience. In this role, you will manage the daily operations of the customer support department, ensuring that all customer inquiries are handled efficiently and effectively. You will develop and implement strategies to improve customer satisfaction and streamline service processes.

Key Responsibilities

• Manage and oversee the daily operations of the customer support team.
• Develop and implement customer service policies and procedures to enhance service quality.
• Analyze customer feedback and support metrics to identify trends and areas for improvement.
• Train, mentor, and support customer support representatives to help them achieve their goals.
• Serve as the main point of contact between the customer support team and executive management.
• Create and maintain a positive and motivating work environment to improve team morale.

Skills, Knowledge and Expertise

Benefits

We specialize in delivering innovative solutions and exceptional services to meet the diverse needs of our clients. With a strong commitment to quality and customer satisfaction, we strive to exceed expectations and drive success in every project we undertake.