Veterinary Receptionist

About Our Practice We are a highly respected, woman-owned, independent, three-doctor general practice in Fort Collins committed to delivering exceptional, compassionate, and personalized care. As a small, privately owned clinic, we pride ourselves on building deep relationships with our clients and providing a supportive, collaborative, and fun work environment where every team member is valued. Your role as a receptionist is not just answering phones—you are the first impression, the organizer, and the heart of our clinic. The Impact You'll Make You are the indispensable front-line ambassador responsible for maintaining the smooth, organized flow of our clinic, ensuring both our clients and patients receive a positive experience from the moment they walk through the door. Client Experience Architect : You'll manage appointments, communication, and client flow, ensuring every client feels welcomed, heard, and cared for. Operational Leader : You'll coordinate the three-doctor schedule, handle financial transactions, and maintain meticulous medical records. Team Support : You'll be the critical link between clients and our clinical staff, facilitating communication and providing administrative support that allows our doctors and technicians to focus entirely on patient care. Key Responsibilities Client & Communication Management Professionally and warmly greet all clients and patients upon arrival and departure. Efficiently manage a high volume of multi-line phone calls, triaging patient urgency and scheduling appointments appropriately for three doctors. Provide exceptional service by answering client questions, managing prescription refills, and explaining basic hospital policies and procedures. Accurately process all check-in / check-out procedures, including presenting estimates, explaining invoices, and managing cash / credit card payments. Administrative & Records Management Maintain precise and organized electronic and physical medical records, including filing, scanning, and retrieving patient histories. Handle all incoming and outgoing medical correspondence (referrals, patient transfers, lab results) with meticulous attention to detail. Ensure the reception area, lobby, and exam rooms are clean, well-stocked, and present a professional appearance at all times. Hospital Flow Coordination Work proactively to keep doctor and technician schedules running smoothly and on time, communicating potential delays to clients with empathy. Manage patient drop-offs, pick-ups, and specialty food / medication orders. Assist in maintaining hospital inventory and stocking supplies for the front office. What You Bring Experience : 1-3+ years of experience in a veterinary or medical office setting is preferred. Skill Set : Proven proficiency with veterinary practice management software (we use Cornerstone) and strong computer skills (Microsoft Office, email). Attitude : Exceptional interpersonal skills, a professional demeanor, a positive and resilient attitude, and a genuine love for animals and people. Core Competencies : Must be highly organized, detail-oriented, able to multi-task under pressure, and possess outstanding written and verbal communication skills. DEI Statement : Midtown Veterinary Medical Center is committed to creating a diverse, equitable, and inclusive workplace where all employees feel valued and respected. We celebrate the unique backgrounds, experiences, and perspectives that each team member brings to our clinic. EEO Statement : Midtown Veterinary Medical Center is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. Employment Type : Full Time Years Experience : 3 - 5 years Salary : $20 - $26 Hourly Bonus / Commission : No