SOC Operator - 2nd & 3rd Shift - Full Time

Overview

At Prosegur, we make our world safer by taking care of people and businesses while remaining at the forefront of innovation. Every day, we work to secure what our clients value most, from their families to their assets, from their reputation to their networks, and from their money to their cloud. As the 3rd largest security services provider, our 175k+ team members in 36 countries combine and adapt global best practices to match the unique nature of each market we serve and partner with Electronic Security, Global Risk Services, CyberSecurity, and Remote Services (iSOC) divisions to create meaningful 'Hybrid Security' solutions for Prospects.

Job Details

Job Overview

Prosegur Security is seeking a highly skilled and detail-oriented SOC Operator for a corporate campus in Santa Clara. This role focuses on monitoring security systems, responding to alarms, managing access requests, and supporting incident response. The ideal candidate is tech-savvy, proactive, and able to work independently during overnight shifts while maintaining strong communication and teamwork.

Key Responsibilities

• Provide outstanding customer service while maintaining a safe and secure environment for employees, visitors, and property.
• Monitoring CCTV systems, alarm panels, and access control systems.
• Manage badge and access requests promptly and accurately; track badge activity and monitor site security systems in real time.
• Respond to alarms, electronic alerts, and email notifications with urgency and professionalism.
• Monitor and report on security technology systems, ensuring operational readiness.
• Track and respond to email alerts and security notifications using Outlook and MS Teams.
• Maintain detailed incident logs and SOC activity reports in Excel and other systems.
• Answer phone calls from employees, clients, and internal security posts, and dispatch appropriate responses.
• Initiate escalation and notification procedures when necessary.
• Assist with investigations and incident escalation as required.
• Collaborate with other security team members and site leadership to resolve incidents and ensure operational continuity.
• Support emergency preparedness protocols, including evacuation assistance and drills.
• Participate in ongoing training and security readiness exercises.
• Maintain a professional and service-oriented demeanor when assisting employees, visitors, and contractors.
• Stay alert and proactive during downtime, anticipating issues and taking initiative to maintain security readiness.

Qualifications

CA PPO 120931

#WER123

Certification Requirements

Education Requirements

Additional Information / Benefits