IT Systems Technician

Overview

Acadia Healthcare is a leading provider of behavioral healthcare services across the United States. Acadia operates a growing network of 250 plus behavioral healthcare facilities with approximately 11,100 beds in 39 states and Puerto Rico. With more than 23,000 employees serving approximately 75,000 patients daily, Acadia is the largest stand-alone behavioral health company in the U.S.

Acadia Healthcare's purpose is to Lead Care With Light and our mission is to be a world-class organization that sets the standard for excellence in the treatment of mental health and addiction concerns. We strive to maintain our standing as a thought leader in the behavioral healthcare industry, providing treatment that is synonymous with compassion and innovation.

We are seeking an onsite IT Systems Technician for our corporate office in Franklin, TN.

The IT Systems Technician is responsible for providing fast and useful technical assistance on not only computer systems but also other devices and applications that are necessary for our employees to perform their job duties. IT Systems Technicians will answer queries on basic technical issues and offer advice to solve them. IT Systems Technician must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient to deal with difficult customers.

ESSENTIAL FUNCTIONS :

• Serve as the first point of contact for customers seeking technical assistance in person, over the phone or email.
• Configure, modify, and deploy workstations for new employees including physical configuration of hardware.
• Perform in person and remote troubleshooting through diagnostic techniques and pertinent questions.
• Determine the best solution based on the issue and details provided by customers.
• Walk the customer through the problem-solving process.
• Direct unresolved issues to the next level of support personnel.
• Provide accurate information on IT products or services.
• Record events and problems and their resolution in logs.
• Follow-up and update customer status and information.
• Pass on any feedback or suggestions by customers to the appropriate internal team.
• Maintain skills by attending related training and performing research.
• Identify and suggest possible improvements on procedures
• Other IT support or IT administrative tasks as needed.
• Evening and weekend off hour activities as required.

OTHER FUNCTIONS :

STANDARD EXPECTATIONS :

EDUCATION / EXPERIENCE / SKILL REQUIREMENTS :

PHYSICAL / MENTAL REQUIREMENTS :

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