Inventory QA Specialist

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Company Overview

Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility.

Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market.

The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI / Automation, and ServiceNow.

Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.

Our seasoned professionals deliver services based on Milestone's best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT.

With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity.

Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients.

With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed around the globe.

Job Overview

As an expert Inventory Quality Assurance Specialist, you will be working in a Data Center with a team of Technical Operations Managers in collaboration with Data Center Hardware Technicians.

The Inventory Quality Assurance Specialist will interface daily with the team and customer stakeholders (Customer Operations Manager and Engagement Manager) spread across four US geographical locations.

Your primary focus will concentrate on supporting inventory cycle audit, data corrections, DC regulatory compliance or certification control support, information management within the inventory management system, and related activities.

This role will be required to provide prompt and concise communication with Operations Management regularly. As an expert in Data Center Logistics, you are expected to possess advanced knowledge and experience working in Data Centers, with inventory, logistics, and related knowledge.

Work Environment

The Inventory Quality Assurance Specialist will be expected to lift equipment of up to 50 pounds daily. They must also work well with teams and tight deadlines.

This person will sit within a data center. Although this person will be working in concert with teams across multiple facilities, they must be comfortable working independently.

It is critical that this person is very organized and can work in a quickly changing, fast-paced environment.

How You Will Make an Impact

Maintain up-to-date and accurate logical information within various inventory management systems (e.g., configuration management databases, and asset management repositories).

Support evaluation and recommend improvements to workstream processes, services, and procedures as required.

Coordinate physical access for new employees and vendors.

Document and provide management of Third-Party provider support (OEMs, suppliers, etc.) to facilitate inventory deliveries.

Track and report failure rates of inventory parts.

Support client recycling efforts.

Support the creation of inventory and logistics processes, procedures, and training material in collaboration with Penguin stakeholders and the end customer.

Support the RMA and inventory recycling process as required.

Perform other tasks as directed by management

What You Will Need to Succeed

Minimum 3 years in a related IT or Procurement coordinator role

Minimum 3 years' experience working in a warehouse, distribution center, or data center tracking and storing inventory as received.

Baseline understanding of server troubleshooting

Experience with IT Asset Control

Minimum 3 years participating in audit activities

Experience using an ITSM tool

Highly proficient in Microsoft Excel

Knowledge of computer applications preferably with Slack, Teams, Jira, Google Workspace, and Microsoft Office Products

Experience handling sensitive technical components

Able to mentor and train others

Extremely detail oriented and well organized

Self-starter and can work with ambiguity

Superior problem solving and analytical skills

Ability to multi-task, prioritize in an extremely high volume and fast paced work environment with constant interruption

Ability to work within cross-functional teams

Ability to manage multiple simultaneous projects in an efficient and timely manner

Good written and verbal communication skills

Proven problem-solving skills to develop solutions to improve overall efficiency and overcome inventory problems

Preferred Qualifications :

Bachelor's degree preferred or equivalent work experience

Certifications in technology specific areas, networking, or management preferred

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Compensation

Estimated Pay Range : Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.

Our Commitment to Diversity & Inclusion

At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work.

We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for ouremployees butis also critical to our continued success.

Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance.

Milestone also makes reasonable accommodations for disabled applicants and employees.

We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community.

Our recruitment team is looking forward to meeting you.

This position may be assigned to a client that requires all individuals on-site to have the COVID-19 vaccination. The individual must be fully vaccinated before starting work at such a client site.

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