Technical Support Specialist I

The Technical Support Specialist I provides tier I support for personal computers and related equipment, as well as application assistance for core and key business process systems and technical software support for all staff at Texas Bank and Trust.

Provides secure, accurate, responsive, and courteous customer service to both internal and external customers at all times. Maintains strict confidentiality of customer and banking relationships.

Primary objective of this position is to be a trusted advisor to every internal and external customer. Inspires confidence and builds lasting relationships by consistently exhibiting each of the trusted advisor skills in order to help our customers identify and achieve their financial goals.

Essential Job Functions :

• Provide operation software support to business line owners and actively participate in initiatives from departments as requested, ensuring their needs are met.
• Provide first line support for problem resolution for PC users concerning their access to resources on the network and the operation of various software programs, escalating to tier II or tier III support when necessary.
• Performs assisted hardware and software setups and installation of related equipment for Texas Bank and Trust and provides basic on-going support of same.
• Assists with testing of upgrades and enhancements, installation of patches and system releases.
• Assists with the installation and support of PC software applications.
• Troubleshoot basic PC-related problems and concerns as requested by bank employees and management.

Other Functions :

Job Requirements

Qualification Requirements :

General Physical Demands and Workplace Conditions :

J-18808-Ljbffr