Account Manager

Job Summary :

Reporting to the Territory Sales Manager, the Account Manager is a vital connection between the company and its account base, focusing on relationship building and customer advocacy with collision repair shops in the region. The goal of this role is to drive and sustain profitable revenue growth with existing customers by ensuring their aftermarket part needs are met in a consistent manner and the Empire organization is responsive to customer issues as they arise. In short, this role is focused on customer success.

Supervisory Responsibilities :

• None

Duties / Responsibilities :

Develop and nurture strong, long-lasting relationships with existing and prospective customers via

a well-structured contact strategy.

Ensure high levels of customer satisfaction are achieved to retain existing customers.

Ensure customers receive the proper products and services on time.

Maintain NPS score greater than 60 for assigned accounts.

Monitor customer order activity and proactively address any declines or irregularities.

Meet or exceed revenue objectives for assigned account base.

Collect and act on customer feedback to improve products, services, and the overall customer

experience.

Work closely with other internal teams to share best practices and support a unified customer

service approach.

Maintain accurate and up-to-date records of sales activities, forecasts, and customer interactions.

Gather and report market and competitive information to help the company adjust strategies and

offerings.

Required Skills / Abilities :

Personal / Professional Attributes :

What We Offer :

Employee Perks :

Empire Auto Parts, LLC is an equal opportunity employer and affords equal opportunity to all applicants and employees for all positions without regard to race, color, religion, gender, national origin, age, disability, veteran status, or any other status protected under local, state, or federal laws.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.