Preferred Services Scheduler

Title : Preferred Services Scheduler

Requisition Id : 32785 Job Function : Sales Support Career Area : Sales & Marketing Work Location : North Carolina Work From Home, Alabama Work From Home, Arkansas Work From H

About Us :

Stericycle is a U.S. based business-to-business services company and leading provider of compliance-based solutions that protects people and brands, promotes health and well-being, and safeguards the environment.

Since our founding over 30 years ago, we have grown from a small start-up in medical waste management into a leader across a range of increasingly complex and highly regulated arenas, serving healthcare organizations and commercial businesses of every size.

Every day, we help our customers solve complex challenges by safely managing materials that could otherwise spread disease, contaminate the environment, or compromise one’s identity.

Join us on our mission to protect health and well-being in a safe, responsible, and sustainable way.

Position Purpose :

Manages the calendars of multiple Educators by scheduling onsite visits with Preferred Services customers in assigned territories, while adhering to defined scheduling guidelines.

This includes complex scheduling due to geography, travel time, travel between time zones, coordination of customer / Educator’s schedules, and challenges reaching the appropriate customer contact.

Maintain ongoing communication with the Educator and escalate issues or customer requests to the Preferred Services Supervisor.

Key Job Activities :

Manage the books of business and calendars of four or five Educators who provide compliance services to our customers, while adhering to established parameters, due dates, and scheduling goals.

Each Educator has an assigned territory which may cover multiple states and time zones. Scheduling appointments that require overnight travel involves the skills needed in trying to get customers in the area to schedule during a short time frame being offered so days are filled with appointments and travel is fiscally justified.

• Respond to all phone calls and emails in a timely manner and document every encounter and attempt to connect. Confirm appointments as defined by policy.
• Conduct regular audits to ensure what we have scheduled in the system has been properly and accurately entered into the Educator’s calendar.
• Perform other duties and handle other responsibilities, as assigned.

Education :

Preferred Education : in Associates or Equivalent

Experience (North America) :

• Prefer a minimum of one year of experience working in a medical, dental environment, such as home health scheduling or scheduling in other industries across various time zones.
• Manage the books of business and calendars of four or five Educators who provide compliance services to our customers, while adhering to established parameters, due dates, and scheduling goals.
• Respond to all phone calls and emails in a timely manner and document every encounter and attempt to connect. Confirm appointments as defined by policy.
• Conduct regular audits to ensure what we have scheduled in the system has been properly and accurately entered into the Educator’s calendar.
• Perform other duties and handle other responsibilities, as assigned.

Benefits :

Stericycle currently offers its employees the option to participate in a full range of benefits, including a health care program which includes medical, dental, vision and prescription coverage, healthcare and dependent care flexible spending accounts, life and accidental death and dismemberment insurance, an employee assistance program, tuition reimbursement, paid vacation and sick time, a 401(k) plan, and an employee stock purchase plan.

Participation in some programs requires that employees be regularly scheduled to work a minimum number of hours and / or to have fulfilled a waiting period after they begin employment with Stericycle.

Our Promise :

Stericycle is committed to attracting and retaining a diverse workforce, and to valuing unique perspectives and identities.

We foster a culture of belonging that encourages, supports, and celebrates the diverse voices of our team members. It fuels our innovation and strengthens our connection to our customers and the communities we serve.

We are proud to be an equal opportunity employer. All employment is decided on the basis of qualifications, merit, and business need.

The above description is meant to provide a summary of the nature and level of work being performed; it should not be construed as an exhaustive list of all responsibilities, duties and requirements of the job.

This document does not create an employment contract, implied or otherwise, and it does not constitute any right or guarantee of employment condition.

This position is open to people with disabilities. Stericycle will consider requests for workplace accommodations for protected physical or mental limitations in accordance with its human resources and risks prevention policies and local laws.

To the extent permissible under local law, and consistent with business necessity, Stericycle reserves the right to modify the content formally or informally, either verbally or in writing, at any time with or without advance notice.