IT Deskside Technician

Job Description

OUR GOAL :

Treat our consultants and clients the way we would like others to treat us!Interested in joining our team? Check out the opportunity below and apply today!

The Deskside Technician will be providing deskside support to end users and will interface with a service desk and a customer IT support team to achieve deliverables supporting the end users. We are looking for an energetic, enthusiastic, highly motivated and organized individual. A strong emphasis is placed on providing a timely resolution to support requests and providing a high level of quality customer service. Ideal candidates should be tech savvy, embrace new technology and changes quickly. The technician will be located at the customer’s facility providing support in a manufacturing environment that will consist of standard PC hardware and software troubleshooting.

This is a temp-hire position. We are seeking a self-starter with an excellent customer service orientation and technical skills in deskside support.

Requirements :

• Minimum HS diploma
• Deskside support experience and basic troubleshooting skills including : hardware, software, printing, networking, file shares, etc.
• Windows 11 experience – ability to resolve Windows 11 Operating System issues and errors
• Proficient in the latest Microsoft Office Applications (Office 365) ServiceNow or related ITSM ticketing tool experience
• Printer support can include various brands of printers, various types of scanners
• Familiarity with Microsoft Active Directory
• Experience with computer asset tracking
• Experience with user ID creation Some experience with support and administration of network phones (VoIP system).
• Understanding of Cortex Virus Scan software Ability to work with multiple platforms, devices, etc.
• Ability to research and resolve technical issues and know what to do next and / or when to escalate for help
• Ability to walk and bend and perform labor-related duties of connecting computer equipment
• Ability lift up to 50 lbs. when moving electronic equipment
• Ability to maintain and abide with compliance activities driven from a central compliance group
• Ability to communicate technical information to non-technical audiences
• Must be amenable with doing
• Overtime or off-hour work when needed
• Strong sense of customer service
• Good organizational skills
• Excellent Verbal and Written Communication
• Ability to multi-task. Team-oriented / team player

Reference :  1037321

Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every qualification. At Revel IT, we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role, but your experience doesn’t align perfectly with every qualification in the description, we encourage you to apply anyway. You might be the right candidate for this or our other open roles!

Revel IT is an Equal Opportunity Employer. Revel IT does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.

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Job ID : 1037321