IT Support Specialist

Essential Duties and Responsibilities :

• Self-assign tickets from the queue and troubleshoot them
• Support various student technology issues, including connectivity to the school’s network.
• Support staff and faculty workstations and laptops, including hardware and software deployment, phone connections, general IT troubleshooting, and network connectivity.
• Support and manage on-site lab workstations, including deployment of images and maintenance of software packages.
• Prepare workstations and laptops as well as configuring via Intune & JAMF and installing necessary software
• Maintain inventory of IT-related equipment deployed and on-hand throughout the company
• Report and communicate system issues with the IT Manager and escalate issues to the systems or network administrator when necessary.
• Contribute and maintain documentation within the knowledgebase

Non-Essential Duties and Responsibilities :

Other Responsibilities :

Supervisory Responsibilities :

Competencies | Knowledge | Skills | Abilities :

General understanding of Active Directory (On-Premises & Azure)

Ability to analyze issues, including being able to review and understand system and event logs

Ability to crimp network cable

General understanding of basic networking concepts

Knowledge of audio and video equipment and setup is a plus but not required.

Education and / or Experience :

Experience with both Windows and macOS operating systems

Experience supporting users and systems within a domain environment.

Certificates | Licenses | Registrations :

CompTIA A+ and related certification accreditation advantageous.

Associate or bachelor’s degree in computer science, Information Technology, Information Systems, or related discipline(s) is a plus.

Computer Skills :

Environmental Factors are those that are required and performed with or without an accommodation :

Physical Demands   are those that are required and performed with or without an accommodation :

Able to sit and / or stand for an extended period

Emotional and Mental Demands  are those that are required and performed with or without an accommodation :