Digital Sales Account Manager - SLED

Public Sector Account Manager

SoftwareOne has been the foundation for organizations around the world for their technology solutions for over 30 years. With changes in the market, we have always been one step ahead. Our seven core values underpin our transitions and evolutions. We adapt and commit to these values unique to the culture and business needs of each location. What makes SoftwareOne successful is our people. Passionate people who live and breathe our values every day, who delight our customers, and who go above and beyond every day. Our culture is unique, and having the right people and empowering them to succeed is the absolute key to our success.

Success at SoftwareOne is not defined by what you do for yourself but by what you deliver for our customers, the business, and for the employees around you. SoftwareOne employees are energized, agile, and laser focused on delivering world-class customer satisfaction and results. Our leaders motivate and inspire their teams and provide a working environment that delivers incredible levels of employee satisfaction. We are humble, have a remarkably high degree of integrity, and are simply not interested in politics. Our leaders operate with a high level of discipline but are able to work at speed to manage change in a global economy.

We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Role & Responsibilities

Public Sector Account Manager Key Responsibilities

• Relationship Management + Build and nurture trust-based relationships with public sector clients, serving as their dedicated inside account manager.
• Maintain regular engagements to understand client goals, challenges, and evolving needs.
• Service Delivery Excellence + Act as the primary contact for public sector inquiries and requests within assigned accounts.
• Coordinate with internal teamsincluding technical support and product specialiststo ensure timely and effective service delivery.
• Renewal Strategy Execution + Design and execute proactive renewal strategies tailored to each client's usage patterns and business objectives.
• Lead renewal negotiations by leveraging insights into client satisfaction and the impact of our service and delivery solutions.
• Escalation Resolution + Serve as a proactive problem solver, addressing post-sales issues and escalations swiftly with consistent communication.
• Partner with cross-functional teams to resolve technical concerns, billing discrepancies, and other client-reported issues.
• Comprehensive Account Coverage + Take a holistic approach to account management by staying informed on each client's industry trends, competitive landscape, and strategic priorities.
• Identify opportunities for added value and revenue growth within existing accounts.
• Data-Driven Territory Planning + Execute tactical sales initiatives across assigned accounts using data insights and market intelligence.
• Collaborate with sales leadership to develop targeted campaigns that drive upsell and cross-sell opportunities.
• Performance Analysis & Reporting + Track key performance indicators related to client engagement, satisfaction, and revenue.
• Analyze trends to uncover areas for improvement and recommend enhancements to account management and sales strategies.
• Client Advocacy + Represent client interests internally, ensuring their feedback informs product and service improvements.
• Promote client success stories and best practices to build loyalty and encourage referrals.

Organizational Alignment

The Digital Sales Account Manager reports to the North American Public Sector Sales Director.

Success Criteria

To excel in this role, the Public Sector Account Manager will be measured against the following key performance indicators :

What We Offer

Generous pay with a quarterly bonus structure

Substantial benefits package that includes :

What We Need To See From You

Located in Nashville, TN (or willingness to relocate)

1-3 years of sales experience

Experience in the Public Sector (education or state and local government preferred)

Knowledge of enterprise technology

Track record of relationship building

Customer onboarding and handling

Resilience and ability to face rejection

Previous technology sales experience required

Experience with CRM systems a bonus

Key Sales Competencies & Behaviors of Generating Opportunities, Understanding Client Needs, Developing Relationships, Delivering Value Propositions, Overcoming Objections, Teaching & Advising, and Navigating the Deal are demonstrated through the Company's Competency Assessment.