Digital Sales Account Manager - SLED

Public Sector Account Manager

SoftwareOne is seeking a dynamic and results-driven Public Sector Account Manager to lead both the expansion of existing accounts and the acquisition of new clients within the government and education verticals. This individual will be responsible for implementing strategic sales initiatives to grow our presence in the public sector, build long-term client relationships, and consistently achieve performance targets. This position is hybrid based on-site in Nashville, TN.

Role & Responsibilities

Public Sector Account Manager Key Responsibilities

• Relationship Management + Build and nurture trust-based relationships with public sector clients, serving as their dedicated inside account manager.
• Maintain regular engagements to understand client goals, challenges, and evolving needs.
• Service Delivery Excellence + Act as the primary contact for public sector inquiries and requests within assigned accounts.
• Coordinate with internal teamsincluding technical support and product specialiststo ensure timely and effective service delivery.
• Renewal Strategy Execution + Design and execute proactive renewal strategies tailored to each client's usage patterns and business objectives.
• Lead renewal negotiations by leveraging insights into client satisfaction and the impact of our service and delivery solutions
• Escalation Resolution + Serve as a proactive problem solver, addressing post-sales issues and escalations swiftly with consistent communication.
• Partner with cross-functional teams to resolve technical concerns, billing discrepancies, and other client-reported issues.
• Comprehensive Account Coverage + Take a holistic approach to account management by staying informed on each client's industry trends, competitive landscape, and strategic priorities.
• Identify opportunities for added value and revenue growth within existing accounts.
• Data-Driven Territory Planning + Execute tactical sales initiatives across assigned accounts using data insights and market intelligence.
• Collaborate with sales leadership to develop targeted campaigns that drive upsell and cross-sell opportunities.
• Performance Analysis & Reporting + Track key performance indicators related to client engagement, satisfaction, and revenue.
• Analyze trends to uncover areas for improvement and recommend enhancements to account management and sales strategies.
• Client Advocacy + Represent client interests internally, ensuring their feedback informs product and service improvements.
• Promote client success stories and best practices to build loyalty and encourage referrals.

Organizational Alignment The Digital Sales Account Manager reports to the North American Public Sector Sales Director

Success Criteria

To excel in this role, the Public Sector Account Manager will be measured against the following key performance indicators :

What We Offer

Generous pay with a quarterly bonus structure

What We Need To See From You

Located in Nashville, TN (or willingness to relocate) + 1-3 years of sales experience + Experience in the Public Sector (education or state and local government preferred) + Knowledge of enterprise technology + Track record of relationship building + Customer onboarding and handling + Resilience and ability to face rejection + Previous technology sales experience required + Experience with CRM systems a bonus + Key Sales Competencies & Behaviors of Generating Opportunities, Understanding Client Needs, Developing Relationships, Delivering Value Propositions, Overcoming Objections, Teaching & Advising, and Navigating the Deal are demonstrated through the Company's Competency Assessment.