Sr. HR Generalist

Senior Hr Generalist

This is a standout opportunity to collaborate with employees and managers during pivotal moments, offering mentorship that truly makes a difference. As a Senior HR Generalist in a client-facing role, you'll be a go-to resource for leave and accommodation supportplaying a key role in delivering clarity, care, and confidence to employees when they need it most. You'll collaborate with peers across the Employee Resource Center (ERC), our leave vendor, and Employee Relations partners to resolve employee requests, manage HR cases, and drive improvements that expand how we deliver scalable, high-quality support. The ERC is an integral part of our broader Scaled Delivery organization. Our motto is that with every interaction, the ERC is helping employees navigate through their Adobe journey. Come join the team who is crafting those experiences!

Provide consultation and guidance to all levels of the organization on sensitive work-related issues, such as wellbeing, accommodations, leave-related policies.

Triage and respond to questions from our internal HR teams to collaborate on cases, assess options and provide risk assessments.

Lead the intake, triage, and resolution of wellness response incidents with speed and empathy, aligning cross-functional resources to connect impacted individuals to the right support.

Serve as a trusted advisor on complex ADA, FMLA, and wellbeing cases, balancing compliance, risk, and business needs while ensuring fairness and consistency.

Collaborate with benefits provider claim managers to gain insights on complex cases, ensuring every decision reflects Adobe's values of care, fairness, and integrity.

Leverage case management systems to address employee needs with care and efficiencyusing reporting and insights to identify trends and inform strategies that strengthen our business.

Partner with various collaborators as needed (Legal, Security, Employee Relations, HRBPs, etc); demonstrate the capacity to communicate efficiently at all levels.

Foster continuous team enablement through providing compelling updates on process and policy changesequipping colleagues with the clarity and self-assurance to excel.

Influence and contribute to process improvements that drive business scalability.

Bring insight to and collaborate on projects that drive impact across the organization.

Bring proven HR expertise with specialized knowledge in leave of absence programs and interactive accommodation processes, ensuring employees receive support with care, compliance, and confidence.

Demonstrated problem solving capabilities for complex cases with an understanding of the need to be both compassionate and firm to navigate the various business challenges.

Displays dedication to the employee experience by exercising both attention to detail and ability to manage time effectively while prioritizing tasks.

Strong communication skills, including written and oral communications.

Ability to apply and suggest improvements to tools and processes.

Demonstrated ability to work independently, and make decisions with confidencedelivering results within fast-paced environments and meeting deadlines, time constraints, and SLAs.

Ability to build trust and apply judgment to make decisions on cases and partner concerns.

Bachelor's degree or equivalent experience preferred; 8+ years of HR experience preferred.

Experience working in a shared services function.