Sr. User Experience Designer Job at AppFolio in Santa Barbara

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Description Hi, We’re AppFolio.

We’re innovators, changemakers, and collaborators. We’re more than just a software company — a cloud-based powerhouse that creates products to make our customers’ lives easier. We’re revolutionizing the way people do business, and we want your ideas, your enthusiasm, and your passion to help us keep on innovating.

We love where we work, and you can, too.

Conversations are at the heart of how our customers run their businesses. Property managers spend much of their time communicating with prospects, residents, and owners — answering questions, providing updates, and building trust. Our Sr. UX Designer for Voice AI will design intuitive, business-focused voice experiences that streamline these interactions, enabling automation where it adds efficiency and creating space for property managers to focus on the connections that matter most.

The ideal candidate will thrive in a highly collaborative environment, eager to apply Agile and Lean UX techniques while working alongside Software Engineers, QA Engineers, and Product Managers to build innovative AI-driven solutions.

Responsibilities

Lead the design of voice AI experiences, from early exploration to polished conversational flows, ensuring interactions feel intuitive and aligned with business needs

Help define and evolve conversational design guidelines and patterns within the broader design system

Collaborate with Engineering and Product Management, together with the rest of the UX Team, to ensure a consistent and high-quality user experience across complex workflows being worked on individually by many small, fast-moving, cross-functional teams

Develop conversation models, personas, and scripts that balance clarity, efficiency, and brand voice

Participate in executing a comprehensive Design Strategy, and work towards meeting usability benchmarks and KPIs

Collaborate with Product Management on roadmap and strategy, working as a tireless advocate for the end user and helping to balance those needs with those of the business

Meet complex design challenges by participating alongside engineering, QA and product in LeanUX-inspired activities such as design studios, provisional personas and storymapping

Ongoing, close collaboration with team members during the sprint including impromptu discussions and brainstorming activities as well as pairing with engineers on design

Support designers and teams as needed with wireframes, flow diagrams, rapid prototypes and visual design to help communicate and validate design ideas

Facilitate user research, in collaboration with the team, to test prototypes and conduct ongoing usability testing specific to conversational interfaces

Evangelize a cohesive user experience via the consistent use of UI patterns

Inspire teams beyond good usability to user delight exploring how tone, pacing, and micro-interactions in voice design can strengthen trust and engagement

Participate in and help drive a comprehensive Design Strategy, setting usability benchmarks and success measures for conversational products

Knowledge and Skills

Strong portfolio of UX work with a focus on voice interfaces, conversational AI, or multimodal experiences

Experience designing natural, human-centered conversations — including turn-taking, error recovery, and edge cases

Understanding of voice UI usability principles (e.g., brevity, clarity, cognitive load)

Basic knowledge of speech technologies (NLU / NLP, TTS, ASR) and how they shape the design process

Understanding of cross-channel experiences (voice, text, web, and mobile) and how to create continuity across them

Awareness of human-in-the-loop patterns — when to keep a person in the workflow, when to automate, and how to design smooth handoffs.

Some background or exposure to large language models (LLMs) and emerging multimodal capabilities

Working knowledge of accessibility standards for voice and multimodal interfaces

Experience with a variety of UX deliverables (wireframes, user flows, mockups, prototypes, etc.), but with a keen sense of when to choose the right tool(s) to communicate the design

Knowledge of Agile UX and Lean UX methodologies and experience working in a highly collaborative environment

Demonstrated proficiency in low-fidelity design tools (such as FigJam) and advanced knowledge of design prototyping tools (such as Figma)

Excellent communication and facilitation skills — able to bring clarity to ambiguous problems and rally stakeholders around the voice experience

Minimum of 5 years of experience in user experience-focused roles, with at least 2 years in voice / conversational design or a closely related area

Compensation & Benefits

The base salary / hourly wage that we reasonably expect to pay for this role is : $125,600-$157,000

The actual base salary / hourly wage for this role will be determined by a variety of factors, including but not limited to : the candidate’s skills, education, experience, etc.

Please note that base pay is one important aspect of a compelling Total Rewards package. The base pay range indicated here does not include any additional benefits or bonuses / commissions that you may be eligible for based on your role and / or employment type.

Regular full-time employees are eligible for benefits – see here.

About AppFolio

AppFolio is the technology leader powering the future of the real estate industry. Our innovative platform and trusted partnership enable our customers to connect communities, increase operational efficiency, and grow their business. For more information about AppFolio, visit appfolio.com.

Why AppFolio

Grow | We enable a culture of high performance, where delivering results is recognized by opportunities for growth and compelling total rewards. Our challenging and meaningful work drive the growth of our business, and ourselves.

Learn | We partner with you to realize your potential by investing in you from the start. We’re cultivating a team of big thinkers through coaching and mentorship with our best-in-class leaders, and giving you the time and tools to develop your skills.

Impact | We are creating a world where living in, investing in, managing, and supporting communities feels magical and effortless, freeing people to thrive. We do this by innovating with purpose while cultivating a culture of impact. We learn as much from each other as we do our customers and our communities.

Connect | We excel at hybrid work by fostering an environment that feels flexible, personal and connected, no matter where we are. We create space to fuel innovation and collaboration, and we come together to celebrate, connect, and succeed.

Paddle as One.

Learn more at appfolio.com / company / careers

Statement of Equal Opportunity

At AppFolio, we value diversity in backgrounds and perspectives and depend on it to drive our innovative culture. That’s why we’re a proud Equal Opportunity Employer, and we believe that our products, our teams, and our business are stronger because of it. This means that no matter what race, color, religion, sex, sexual orientation, gender identification, national origin, age, marital status, ancestry, physical or mental disability, or veteran status, you’re always welcome at AppFolio.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Design, Art / Creative, and Information Technology

Industries

Software Development

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