Customer Service Rep II
Dorman ProductsReno, NV, United States6 days ago
Job type
- Full-time
Job descriptionHascustomer serviceskills developed through formal training or work experience Works within established procedures and guidelines with limited ability to modify methods and approach Works under moderate supervision Have general automotive partsexperience Abilityto handle complaints regarding unpleasant situations or conflicts Proficiency inMicrosoft Office and familiarity with Google Docs ERP / MRPexperiencein a manufacturing environmentdesired Physical Requirement : Must be able to properlylift, pack, stack and wrap up 20 pounds on a regular basis Working Conditions : While performing the duties of this job, the employee is regularly required to stand, walk and use hands to touch, grasp, handle and feel items. Noise level is usually moderate. High School Diploma or Equivalent Customer Service experience desired Experienceworking in a manufacturing environment desired
Job Summary
This position is responsible for the complete handling of customerorders and answers technical questions.
Primary Duties
- Fulfill promises made to customers 100% of the time or notify them of changes
- Pro-actively track customer orders to ensure on-time shipping
- Handle arrangements for shipment of product
- Answer phones providing feedback to customers as requested
- Tech line phone support including quality control follow up
- Work with material and production groups as neededtoalert customersofpotentialbackorders
- Ability to learn products, multiple systems and customer portals
- Maintain accurate work Instructions as customer requirements or processes change
- Other duties as assigned
Qualifications
Education / Experience
Nearest Major Market : Reno
Nearest Secondary Market : Tahoe
Job Segment :
Customer Service Representative, ERP, QC, Customer Service, Technology, Automotive, Quality
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Customer Service Rep • Reno, NV, United States
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