Care Advocate Outbound

A company is looking for a Care Advocate Outbound I.

Key Responsibilities

Engage and motivate members to utilize services and manage their health proactively

Collect member history and triage to appropriate care team members

Make at least 100 outbound calls daily while providing concierge-level service

Required Qualifications

1+ years of experience in customer service, administration, or reception

Ability to thrive in a performance-based environment

Demonstrated personal accountability and commitment to quality

Capability to manage workload independently in a dynamic environment

Strong team player with a collaborative mindset