Customer Service Specialist, Full-Time - Toledo, OH

Customer Service Specialist

In this position, you will play a crucial role in our clinical operations by providing essential support to our medical team, patients, and the infusion center! As Customer Service Specialist, you will be responsible for welcoming patients, assisting medical staff, and delivering safe, compassionate care in accordance with all external and internal guidelines and regulations.

We are looking for a Customer Service Specialist with prior administrative experience, strong initiative, and the ability to work independently. This location will require working on some days when no patients are scheduled, working alone to support administrative functions, and intake medical deliveries as needed.

Compensation :

• Pay Range : $20.00 - $23.00 / hr
• Bonus Plan Target : 5% Annually (Based on performance)
• Private Equity for the Greater Good -Company-wide Employee Ownership Program

Benefits Offered :

Employment Type, Schedule, FLSA Status :

Location :

2000 Regency CT, STE 100A Toledo, OH 43623

Reports To :

Clinical Operations Manager

Primary Responsibilities :

Secondary responsibilities :

Qualifications :

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Who We Are :

The Vivo Infusion team is focused on providing patients with the highest quality of care in a comfortable, safe, and convenient setting! Vivo is a national company with locations in 15 states, providing opportunities for growth and advancement as well as competitive benefits that support what matters most to you.

Our highly trained medical professionals are dedicated to delivering a safe, comfortable, and affordable solution for our patients. We offer an array of advanced therapeutics and provide personalized, care for every patient. These treatments are delivered by a highly-skilled, clinical nursing staff and monitored by board-certified advanced practitioners.

Vivo Infusion has received The Gold Seal of Approval from The Joint Commission.

The Joint Commission Gold Seal of Approval is a nationally recognized distinction voluntarily earned by a select set of healthcare providers.

An organization that achieves The Gold Seal of Approval shows its commitment to holding itself accountable to a high bar for quality and safety for those they serve.

WORK ENVIRONMENT & PHYSICAL DEMANDS :

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

While performing the duties of this job, the employee is regularly exposed to work near moving mechanical parts (medical equipment and machinery). The employees may be exposed to fumes or airborne particles and toxic or caustic chemicals. The noise level in the work environment is usually moderate.

Specific vision abilities required by this job include close vision, color differentiation, distance vision, peripheral vision, depth perception and ability to adjust focus. While performing the duties of this job, the employee is required to stand; walk and talk, hear and smell.

Requires excellent visual acuity and manual dexterity. The employee is frequently required to use hands to finger, handle, or feel and reach with hands and arms. He / she is frequently required to sit; stoop, kneel, bend, crouch, or crawl.

The employee may be required to use safety equipment, PPE (personal protective equipment) that may include but not be limited to face shield or goggles, non-slip shoes, gloves, mask, and other protective garments and equipment.

Vivo Infusion is an Equal Opportunity Employer.

RECRUITMENT PRIVACY STATEMENT | Notice to All Applicants :

Vivo Infusion posts all open positions on the Careers page of the company website :

Applicants will never be asked to provide personal identification information (e.g., SSN, Driver's License, Passport) or financial information (e.g., Banking Information) during the application and Interviewing process.

We may request :

If you have any questions or concerns about this Recruitment Privacy Statement or how we handle your personal data, please contact us at 855.478.1528 or emailing Info@VivoInfusion.com .