Workstation PC Technician - Int
Position Description : Support a robust Microsoft based network running XP, Windows 7 and Lotus Notes. Server, PC, MAC and Laptop expertise needed to perform the duties of this position.
Under the guidance of IT representatives, duties may include some or all of the following : receiving assets, moving equipment within and / or between facilities, staging equipment for build / image activity, interviewing clients as part of pre-deployment asset discovery, executing equipment replacement activity, updating asset management system to reflect work performed, monitoring daily activity, installing and maintaining PC hardware and software, troubleshooting network usage and computer peripherals, perform system backups and data recovery, resolve network communication problems independently, e-mail administration, disk capacity monitoring and network security, preparing assets for disposition, other administrative duties.
Note : activity may also involve transporting equipment using a vehicle provided by supplier / contractor between multiple facilities within an assigned service area, as directed by an IT representative.
Skills Required :
Experience with PC support, including deployment, PC hardware troubleshooting and repair, direct client interaction.
Ability to follow written and verbal instructions. Adaptable to change in process or required activities . Attention to detail.
Quick learner. Professional appearance and behavior, including punctuality Responsibilities, Manage incoming and outgoing assets.
Prepare systems for deployment.Scan existing asset for applications and settings. Interview clients to identify special considerations and other settings.
Use Client tools to execute PC activity. Collaborate with teammates to identify process improvements.
Escalate quickly when issues arise. Assist other technicians as needed.
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