Customer Service Representative

WEEKLY PAY!

WE STRIVE FOR A GREAT WORKING EXPERIENCE AND DEEPLY VALUE OUR TEAM MEMBERS!

OFFERING TOP PAY

PLUS+

EXCELLENT BEENFITS!

What We Offer :

• Medical, dental and vision
• 401k with a company match
• Paid Time off, paid holidays
• Weekly pay
• Many wellness programs to support your physical and mental health
• Maternity and Parental Leave
• Company paid Basic life insurance and AD&D insurance
• Company-paid Short-Term and Long-Term Disability
• Employee Assistance Program

Essential Duties / Responsibilities :

• Answers phones, schedules customers and assists customers with any / all inquiries
• Provides customer services relating to sales, sales promotions, installations and communications
• Takes incoming and makes outbound calls, processes credit cards, offers service plans, schedules appointments, processes refunds
• Manages all data entry including but not limited to utilization of emails, text messages and other communicative tools to help efficiently route manpower and other resources throughout the days
• Makes outbound customer phone calls in limited situations typically when following up on permits and inspections as well as rescheduling services for customers
• Ensures that good customer relations are maintained, and that customer claims and complaints are resolved fairly, effectively and in accordance with the consumer laws
• Follows location initiatives and proactively informs and educates customers
• Makes recommendations and in some cases develops improvement plans in response to customer surveys
• Follows all company policies and procedures, including but not limited to safety
• Other duties as assigned

We have created a great place to work! We look for individuals who approach their work with a sense of pride and professionalism.

In addition, we strive to hire people who enjoy providing friendly, professional service, and who believe in doing the right thing by our customers every time.

APPLY TODAY!

Minimum Requirements :

• High School Diploma or GED
• 2-4 years of experience working in an office setting with a minimum of 20% of daily duties assisting customers over the phone
• General computer competency is required, including a minimum of 1-year experience Microsoft Excel, Word, and Outlook
• Must be able to communicate in English effectively, both verbally and in writing
• Valid driver's license required
• Ability to work overtime with little notice ; weekends hours may occasionally be required.

CONNECT WITH US TODAY TO LEARN MORE ABOUT THIS OPPORTUNITY!