Job Description
Job Description
Description :
As a Toyota Service Advisor , your role involves being the primary point of contact for all automotive service and repair matters. Here are the key responsibilities :
Greet customers and assess their service needs.
Listen carefully to customer problems and concerns.Set and manage expectations regarding service delivery.Service Coordination :Arrange appropriate service and repairs based on customer requests.
Estimate costs and completion time for repairs.Verify insurance information.Conduct inspections and test drives.Additional Services :Recommend additional services based on customer needs.
Provide detailed explanations of necessary repairs and cost estimates.Obtain approval from customers for additional work.Customer Satisfaction :Ensure prompt, courteous, and effective service.
Communicate with customers about the status of their vehicle repairs.Requirements :
To become a Toyota Service Advisor , you’ll need a combination of qualifications and skills. Here’s what you should aim for :
Education and Certification :A high school diploma or GED is typically required.
Vocational training in automotive technology or an associate degree with a focus on service operations.ASE certification preferredMinimum 1 year service advisor experienceMechanical Knowledge :Develop a thorough understanding of auto repair and maintenance.
Familiarity with Toyota systems and processCustomer Service Skills :Strong communication skills are essential.
Be client-oriented, organized, and attentive to detail.Prioritize customer satisfaction and effective service delivery.Sales and Computer Proficiency :Basic computer skills are necessary for managing service records and communicating with customers.