HR Business Partner

HR Business Partner

Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.

Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent.

Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.

What's The Opportunity?

As an HR Business Partner, you'll act as a trusted advisor to managers and leaders, providing strategic guidance while delivering high-quality HR programs and initiatives. You'll balance day-to-day problem-solving with longer-term planning, ensuring that our people's strategies align with business goals. Reporting to the Senior Manager, HRBP & People Programs, you'll work across multiple functions, collaborating closely with COEs.

What Will I Be Doing?

• Act as a trusted partner to managers and leaders, turning business goals into people strategies like performance management, employee relations, compensation, and retention initiatives.
• Use data, insights, and market trends to guide talent and organizational decisions.
• Translate business needs and goals into personal and team actions.
• Coach leaders and people managers to proactively manage employees and provide advice and guidance on varying employee topics and issues.
• Provide guidance on team design, role clarity, and succession planning.
• Drive rollout of People initiatives (e.g., performance management, compensation, engagement) within client groups.
• Provide feedback and recommendations to the development and execution of People Programs, supporting employee and manager enablement needs as needed.
• Offer timely, compliant, and solutions-focused advice on employee relations matters.
• Leverage engagement and exit data to shape retention and engagement strategies.
• Build strong cross-functional partnerships to align solutions and share best practices across the organization.

What Skills Do I Need?

Benefits

We are a well-treated bunch, with awesome benefits! If there's something important to you that's not on this list, talk to us!

The base salary range for candidates within the San Francisco Bay Area is $132,300 - $158,000. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).