Scientific Support Engineer (Citizens Only)

About this Position :

Job Title : Scientific Support Engineer

Responsibilities :

• Provide leadership and guidance to a team of IT scientific support engineers, including assigning tasks, monitoring performance, and providing coaching and mentorship.
• Serve as a subject matter expert and provide advanced technical support and troubleshooting for complex desktop and end-user computing issues.
• Analyze recurring desktop support issues to identify root causes and implement solutions to prevent future incidents.
• Maintain accurate and up-to-date documentation of scientific support processes, procedures, and troubleshooting steps to facilitate knowledge sharing and improve efficiency.
• Subject Matter Expert in Windows, Mac, and Linux enterprise computing in an Active Directory domain environment as well as ITB's Windows, Linux, and Mac system management tools.
• Familiarity with conference room AV equipment and infrastructure.
• Familiarity with virtualization platforms.
• Familiarity with networking hardware and software such as DHCP, Subnet, DNS, VLAN, wireless and LAN (local area network).
• Familiarity with VoIP, fax, Muti-function copiers, large format printers, and other common IT peripherals.

Qualifications :