REVENUE COORDINATOR

Revenue Coordinator

The Revenue Coordinator is a skilled administrative position responsible for performing advanced tax processing, customer service, and revenue-related duties. This role handles more complex transactions, resolves escalated taxpayer issues, and may serve as a resource or informal lead for less experienced staff.

Position Information :

Job Series : Revenue Programs

Classification : Revenue Coordinator Career Path

Class Code : PRP06P

Pay Grade : SGS05

Salary Range : $47,397 - $70,148

Primary Responsibilities :

Review, verify, and process moderately complex tax forms, applications, registrations, and payments across multiple revenue programs (e.g., income tax, sales / use tax, motor vehicle). Reconcile taxpayer accounts, investigate discrepancies, and initiate corrective actions as needed. Respond to escalated inquiries from the public, providing guidance on tax laws, forms, deadlines, and account statuses. Assist customers in-person, over the phone, and via written communication in a clear and courteous manner. Enter, update, and maintain accurate taxpayer information in agency databases and electronic filing systems. Prepare and balance daily financial transactions, including cash, checks, and electronic payments. Identify potential issues of non-compliance or fraud and refer cases appropriately for further review. Support training and onboarding of new staff or temporary workers by providing guidance on systems and procedures. Assist with audits, quality control checks, and documentation requests from internal reviewers or external agencies.

Knowledge and Skills :

Ability to explain technical or regulatory information in a way that is easy for the public to understand. Ensures high levels of accuracy in all data entry, recordkeeping, and processing activities. Investigates discrepancies or unusual tax account activity and applies logic to resolve issues within policy guidelines. Willing to assist coworkers and contribute to a positive team environment, including mentoring less experienced staff.

Minimum Qualifications :

A high school diploma plus two (2) years of experience in customer service, bookkeeping, tax preparation, cash handling, data entry, or administrative support.

Satisfaction of the minimum qualifications, including years of experience and service, does not entitle employees to automatic progression within the job series. Promotion to the next classification level is at the discretion of the department and the Office of Personnel Management, taking into consideration the employee's demonstrated skills, competencies, performance, workload responsibilities, and organizational needs.