IT Systems Administrator

Job Description

Job Description

At Kenda, we owe our success to one simple fact : We employ the best people in the tire business. Thanks to their hard work and innovation, we've become a leading manufacturer of bicycle, motorcycle, ATV (All-Terrain Vehicle), golf, industrial, light truck, mobility, motorcycle, passenger car, trailer, and utility applications. Since the inception of our company in 1962, we have operated on core values of honesty, innovation, quality, and customer service.

In addition to a comprehensive portfolio of Kenda brand retail products, we supply fleet volumes of wheels and tires to some of the largest vehicle manufacturers in the world. Our Reynoldsburg, Ohio, location is the site of Kenda USA, which manages all aspects of Kenda’s North American operations.

Position Overview

The IT system administrator job description involves installing and configuring computer systems, networks, and software; monitoring and maintaining system performance and security; and providing technical support to users. Key duties include managing user accounts and access, maintaining Office 365, performing regular updates and backups, troubleshooting issues, and ensuring the overall reliability and security of an organization's IT infrastructure.

Benefits :

• Generous Pay commensurate with experience and / or education and commission.
• Benefits package includes medical, dental, vision, life, accident, critical care, and short-term & long-term disability insurance
• 401K retirement program with employer match
• Paid holidays, sick and vacation time
• Employee purchase pricing on auto, power sport, and bicycle tires

Education and / or Work Experience Requirements :

Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent experience is preferred.

An Associate’s degree in Computer Information Systems, or related field, required.

Five plus years of experience as an IT Help Desk technician or other IT support roles is required.

A+, Networking+, Security+ certification preferred, but not required.

Knowledge, Skills, and Abilities Required :

A strong understanding of operating systems (Windows 11 and Server 2019+, Linux), networking concepts, and various hardware and software applications.

The ability to analyze issues, perform root causes analysis, and develop effective solutions.

Experience in tracking IT support tickets.

In-depth knowledge of using RMM (Remote Monitoring and Management) tools.

Proficiency in managing Microsoft 365 services.

Strong understanding of Teams phone system with Direct Routing.

Clear and effective verbal and written communication skills to explain technical information to both technical and non-technical users.

A customer-focused approach with patience, professionalism, and a commitment to user satisfaction.

Ability to manage multiple tasks, prioritize requests, and maintain detailed records.

Strong critical thinking, decision-making, troubleshooting, and problem-solving skills.

The ability to break down technological processes and deliver clear, step-by-step instructions.

Passion for problem-solving and customer service.

Team-oriented mindset with an openness to constructive feedback.

Eagerness to learn new technologies and systems.

Essential Duties and Responsibilities :

Provide second-level support and troubleshooting for hardware, software, network, and peripheral issues.

Install, configure, and update hardware and software, including servers, operating systems, and applications.

Implement and manage security measures like firewalls, access controls, and backups to protect data and networks.

Create, modify, and delete user accounts and manage user permissions and access to resources.

In-depth knowledge of Active Directory, Group Policy, DNS, DHCP, and file / print services.

Diagnose and resolve technical issues with computer systems, networks, and software for end-users.

Monitor system performance, analyze logs, and perform routine maintenance to prevent problems and ensure optimal operation.

Manage and Maintain Office 365 environment (Exchange, Teams, SharePoint and OneDrive.)

Create and maintain documentation for system configurations, procedures, and user support materials.

Research and recommend new hardware, software, and technologies to improve the company's IT infrastructure and cybersecurity.

Inform employees about IT products and services. Prepare documentation for end users on how to use current and future tools to aid in making users more proficient.

Follow up with customers to ensure satisfactory service.

Communicate employee feedback to the appropriate internal team members.

Travel as needed to support all divisions.

Performs other duties as assigned.

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