Concierge

Overview

The Concierge is often the initial contact and first impression that many people have of Sunrise Senior Living. The Concierge greets potential residents, families, and visitors, manages external and internal calls, and takes and communicates messages. The role provides an overview of community information to inquiries in support of the Director of Sales (DOS) and Executive Director (ED). The Concierge also assists in the community recruitment process, data entry, and other general administrative duties, and monitors the Bistro area for refreshments, cleanliness, and ambiance.

Responsibilities

• Customer Service

Oversee the community entry area for visitors, guests, and residents; extend a warm welcome and greeting; provide beverages; ensure community safety protocols are in place.

Order flowers and name plates for new residents prior to move-in; arrange guest meals for move-in day.

Keep desk and entry area neat and organized; monitor Bistro for cleanliness; ensure snacks and beverages are available; maintain the popcorn machine and restock as needed.

Coordinate with the community to ensure compliance with health and safety regulations; promote Risk Management programs and policies.

Update resident phone lists, move-in / move-out registers, guest logs; prepare meal tickets and tally meal counts; process money per internal controls.

Participate as a team member; model the Team Member Credo; serve residents and guests through Principles of Service.

Qualifications

Benefits

Additional Information

Sunrise Senior Living is a certified Great Place to Work. Pre-employment requirements include a drug test and compliance with vaccination requirements as mandated by applicable laws. Compensation is offered based on location, skills, experience, and certifications.

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