Technical Account Manager

Are you a seasoned IT professional looking for a career change? Are you looking for an innovative organization that fosters teamwork and supports your professional and personal development?

We are currently looking for professional and experienced full-time Technical Account Manager to join our team. This position builds and maintains relationships with existing customers while making sure customer satisfaction is ensured.

Perks:
• Competitive salary based on qualifications
• Bonuses
• Commissions
• Mileage reimbursement
• Paid time off
• Certification education reimbursement
• Room for advancement in the company
• 401k with company match
• Health Insurance with company contribution
• Life insurance
• Long term disability

Job Responsibilities:
• Manage account relationship with account primary contacts
• Managing product life cycle and renewals
• Developing and providing customer reports and dashboards
• Providing escalation to ensure service quality
• Gather feedback on customer service and quality
• Perform regular business reviews
• Quoting and selling new equipment and services
• Manage projects within client relationships, working to carry out client goals while meeting company goals
• Identifies opportunities to grow business with existing clients
• Service multiple clients concurrently, often meeting deadlines
• Other duties as assigned by supervisor

Job Requirements:
• Must have technology account manager experience
• Must have reliable transportation
• Bachelor’s degree in related field preferred

About Our Company
Hyperion Managed Services is a Managed IT Services Provider for small to mid-sized organizations located in Michigan. We provide Managed IT Services, Support and Consulting where we act as the IT department for our clients and assist larger organizations with IT projects. To learn more about our company visit our website at: www.hyperionms.com.