ServiceNow Architect

Job Description

We are looking for a  ServiceNow Architect  for a  long-term contract  that is  fully onsite  in  Tallahassee, FL . The selected candidate will oversee the development, implementation, and governance of ServiceNow solutions for our organization.

What You'll Do

Product Development and Lifecycle Management

Oversee ServiceNow product development from planning through implementation and post deployment support

Manage product development timelines, feature delivery, and release schedules

Translate business requirements into actionable development and delivery plans

Monitor and report on product performance, risks, and readiness for release

Cross-Functional Leadership

Lead and coordinate cross-functional teams, including technical staff, business stakeholders, and vendors

Facilitate collaboration between enterprise architecture, developers, and business owners

Motivate and manage team members to achieve project and product delivery objectives

Application Governance & Oversight

Define, implement, and monitor application governance policies for ServiceNow modules and integrations

Ensure consistent standards are applied across all ServiceNow applications, including development, testing, deployment, and retirement

Conduct regular reviews of application configurations, workflows, and customizations to maintain compliance with organizational and regulatory standards

Collaborate with stakeholders to ensure alignment between business needs, technical constraints, and governance policies

ServiceNow Platform Management

Provide oversight for platform configuration, enhancement, and integration activities

Ensure adherence to ServiceNow best practices, workflows, modules, and system integrations, including API integrations with internal and external systems

Support prototyping, solution testing, and technical evaluations prior to production releases

CMDB & Discovery Tool Oversight

Manage or coordinate CMDB structure, data quality, and governance processes

Oversee ServiceNow Discovery tool implementation, including automated asset discovery, data validation, and integration

Ensure accurate and reliable data collection for IT assets and configuration items

Agile and Iterative Delivery

Support Agile, Scrum, or iterative delivery processes, including backlog grooming, sprint planning, and iterative development cycles

Coordinate development priorities with stakeholders and adjust delivery plans as needed

Governance, Compliance, and Standards

Ensure compliance with government IT governance requirements, including Florida IT rules (60GG-1 through 5, F.A.C.)

Align product development activities with enterprise architecture, accessibility, and security standards

Stakeholder Communication and Collaboration

Communicate technical and functional information clearly to business owners, leadership, and technical teams

Present product functionality, performance metrics, delivery progress, and risk mitigation plans

Facilitate training, knowledge transfer, and guidance for business users impacted by ServiceNow changes

Continuous Improvement and Quality Assurance

Recommend and implement process improvements to enhance product delivery and platform performance

Collect and integrate feedback from users to support continuous improvement initiatives

Monitor quality of deliverables and ensure adherence to project standards and organizational best practices

Documentation and Reporting

Maintain accurate documentation of ServiceNow configuration, CMDB structures, and Discovery processes

Produce regular reports on project status, product readiness, and risk mitigation efforts

Document lessons learned and provide recommendations for future platform enhancements

Customer-Facing and Training Support

Support internal business teams and end-users through training sessions, workshops, or onboarding related to new ServiceNow capabilities

What You'll Need

Required :

Minimum 7 years in IT product development and experience managing product development timelines, release planning, feature delivery, and post-deployment support

Minimum 5 years leading complex, multi-team product or technology solution delivery in high-tech or government environments

Proven experience with ServiceNow development, implementation, and enhancement, including workflows, modules, and system integrations

Experience managing CMDB structure, data quality, and governance

Experience with ServiceNow Discovery tool implementation, including automated asset discovery, data validation, and integration

Strong ability to communicate complex technical information to business owners, leadership, and technical teams

Proficiency with collaborative tools such as SharePoint 365, Microsoft Project, and Azure DevOps

ServiceNow System Administrator Certification

Preferred :

Familiarity with aligning ServiceNow products and enhancements with enterprise architecture principles and organizational standards

Experience in prototyping, technical evaluation, solution testing, or validating releases for production readiness

Experience integrating continuous improvement practices and incorporating user feedback into product enhancements

Experience in government IT programs or large-scale enterprise projects, including coordination of multi-vendor teams

Experience supporting business teams, end users, or organizational training related to ServiceNow platform changes

Certified Implementation Specialist (CIS) – ServiceNow

Project Management Professional (PMP)

ITIL Foundation or Agile / Scrum certification

Physical Demands

Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state, and local standards

Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings

Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor