Manager, Firefly Customer Engagement

Manager, Firefly Customer Engagement

Join our "DevOps for Content" revolution, where we partner with global brands and agencies to transform their end-to-end creative workflowsfrom ideation through activationto unlock the GenAI-powered Content Supply Chain.

As a Manager, Firefly Customer Engagement, you will lead, mentor, and inspire a team of AI Engagement Managersour customer-embedded strategists and product ownerswho shape and realize customers' GenAI transformation journeys. Your team operates at the intersection of product, engineering, enterprise consulting, and client advocacy, ensuring fast, iterative value realization that drives adoption, growth, and trust.

This role calls for an inspiring people leader who balances mentorship with hands-on engagement. You'll serve as the ultimate advocate for your team and your customersempowering your AI Engagement Managers to deliver value at speed, building long-term executive relationships, and ensuring the voice of the customer fuels Adobe Firefly's product innovation.

If you are passionate about cultivating top consulting talent, scaling GenAI adoption, and translating bold ideas into measurable outcomes, this is your stage.

Team Leadership

• Recruit, coach, and empower a high-performing team of AI Engagement Managers.
• Create a culture of customer obsession, product ownership, and continuous learning, centered on GenAI and Adobe Firefly.
• Act as mentor and sponsorguiding AI Engagement Managers on executive presence, value realization, and scalable playbooks.
• Champion career development and inspire your team to raise the bar across every engagement.

Customer Engagement & Program Delivery

Strategic Leadership & Partnerships

Thought Leadership

What You Bring