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Call Center Representative - Amazon
Call Center Representative - AmazonTennessee Staffing • Nashville, TN, US
Call Center Representative - Amazon

Call Center Representative - Amazon

Tennessee Staffing • Nashville, TN, US
12 hours ago
Job type
  • Full-time
Job description

Call Center Representative

The Call Center Representative is responsible for handling incoming calls and is the first contact customers have with the Amazon.com corporate resource line by phone. We act as a liaison by providing callers with the information and resources they need, while providing a memorable customer centric experience and are required to maintain confidentiality of Amazon's internal and external customer data. Our ideal applicant is someone who enjoys engaging with people. Who knows the importance of patience and active listening. That is comfortable with de-escalation and cares about the customer experience. We are a team that is focused in building a culture that celebrates our differences and diversity. Creating a safe space for growth and development. Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally We take care of you, so you can focus on delivering 5-star customer service and supporting the NWC Mission.

Job Location : Nashville TN Hours of Operation : 9 : 30 am - 8 : 05 pm Monday through Friday. Wage : Starting Wage : $19.82 Full Range $19.82 - $24.00

What We Can Offer :

  • Competitive and affordable Medical (including hearing & hardware coverage!), Dental, Vision, Disability, and Life Insurance
  • 17 Accrued Paid Time Off Days Annually
  • Additional 11 Annual Floating Holidays, Parental Leave, and Paid Compassion Leave
  • Retirement 401(K) with a company match
  • Company-Provided Orca Pass Unlimited use
  • Employment Assistance Program (EAP) via Spring Health
  • Mental Wellness Program including six free therapy sessions per year
  • Opportunity for career development with our NWC Mentorship Match program
  • Physical Wellness Reimbursement Program - $25 / month
  • Student Loan Contribution Program - $50 / month
  • Pet Insurance Discount Program

Key Responsibilities :

  • Answer between 100-200 incoming telephone calls daily
  • Proven excellent customer service, communication, verbal and written skills with an emphasis on organization and attention to detail required
  • Must excel in a team-based environment with a positive attitude; be comfortable with ambiguity and have the ability to be flexible
  • Respond to inquiries by gaining clarifying information, determining the caller's need and providing the customer with the appropriate resource or transferring caller to the necessary employee or department
  • Keep detailed record of call metrics according to standard operating procedure
  • Maintain and audit call center equipment to include : phones, headsets, computers, and logs regularly. Immediately report any issues or discrepancies to Supervisor
  • Uphold team's qualitative and quantitative standards
  • Maintain communication with Supervisor, keeping them informed of significant issues and / or call escalations.
  • Create workplace tickets for any facility issues brought to NWC's attention.

    • Requirements :

  • Minimum 1-year Customer Service experience
  • 1-2+ years call center experience required
  • Successful candidates will possess a strong commitment to customer service
  • Ability to
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    Call Center Representative • Nashville, TN, US