Operational Project Manager

Operational Project Manager

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Salary Range $68,000.00 - $120,500.00

In 1971, Yale University established Yale Health to provide health services to its facility, staff and students through a multidisciplinary health maintenance organization located on campus. Yale Health has more than 49,000 members including students, staff, faculty and their families who come from every state in the country and almost every country in the world. With over 50 years of service to the Yale community, our state-of-the-art facility at 55 Lock Street, is where our members receive most of their care from our 150+ providers. It is a 144,000 square foot medical facility with over 90 exam rooms, an Acute Care Department, a 15-bed inpatient facility with two negative pressure rooms, a diagnostic imaging suite including MR and CT scan, x-ray and ultrasound and a full-service retail pharmacy.

Reporting to the Manager of Operational and Performance Excellence, the Operational Project Manager leads cross-functional initiatives that drive operational excellence, improve patient outcomes, and support strategic goals. This role requires strong project management capabilities, critical thinking, and a high level of organization and follow-through. Success depends on the ability to influence without authority, collaborate across diverse teams, and navigate ambiguity with resilience and clarity. The ideal candidate combines analytical rigor with emotional intelligence to deliver impactful results. Responsibilities include :

Project Planning and Execution :

• Develop comprehensive project plans, including scope, timelines, milestones, and resource allocation.
• Lead execution across clinical and administrative teams, ensuring deliverables meet quality, regulatory, and operational standards.
• Adjust plans dynamically in response to shifting priorities, emerging data, or organizational needs.

Team Management and Collaboration :

Performance Monitoring and Reporting :

Strategic Influence and Relationship Management :

Analytical and Organizational Excellence :

Risk Management :

Resource Management :

Required Skills and Abilities :

1. Demonstrated ability to lead operationally focused projects, driving measurable outcomes and aligning with strategic goals.

2. Strong project management skills, with a proven track record of managing multiple complex initiatives simultaneously.

3. Excellent organizational and time management skills, with a high level of attention to detail and consistent follow-through.

4. Proficient in project management software and data management tools (e.g., MS Office, Visio, MicroStrategy); comfortable analyzing data to inform decisions and measure performance.

5. Strong leadership and team management abilities, including the ability to coach, delegate, and motivate diverse teams.

6. Excellent communication and interpersonal skills, with the ability to tailor messaging to various audiences and build trust across disciplines.

7. Advanced problem-solving and critical thinking skills, applying sound judgment and data-driven analysis to navigate ambiguity and resolve challenges.

8. Ability to work independently and collaborate positively and effectively across disciplines, including with staff at all levels of the organization.

9. Demonstrated ability to lead, influence, and coach teams without direct authority, using emotional intelligence and strategic relationship-building.

Preferred Skills and Abilities Bachelor's degree in business administration, Project Management or a related field. Minimum of 2 years of experience in project management, with a focus on operations.

Principal Responsibilities

Required Education and Experience Bachelor's Degree in a related field and four years of related work experience or an equivalent combination of education and experience.

Job Posting Date 10 / 16 / 2025

Job Category Professional

Bargaining Unit NON

Compensation Grade Administration & Operations

Compensation Grade Profile Supervisor; Senior Associate (P5)

Time Type Full time

Duration Type Staff

Work Model

Location 55 Lock Street, New Haven, Connecticut

Background Check Requirements All candidates for employment will be subject to pre-employment background screening for this position, which may include motor vehicle, DOT certification, drug testing and credit checks based on the position description and job requirements. All offers are contingent upon the successful completion of the background check.

Health Requirements This role is a healthcare worker position. Healthcare workers (HCW) are defined as university employees working in a healthcare setting who have the potential for direct or indirect exposure to patients, human research subjects or infectious materials including body substance, contaminated medical supplies, devices and equipment, surfaces, or air. HCW have specific health requirements that must be met prior to starting work, including MMR vaccine or immunity, varicella (chickenpox) vaccine or immunity, TB screening, COVID vaccine according to University policy, hepatitis B vaccine or immunity, and annual flu vaccination.

Posting Disclaimer Salary offers are determined by a candidate's qualifications, experience, skills, and education in relation to the position requirements, along with the role's grade profile and current internal and external market conditions. The intent of this job description is to provide a representative summary of the essential functions that will be required of the position and should not be construed as a declaration of specific duties and responsibilities of the position. Employees will be assigned specific job-related duties through their hiring department.

The University is committed to basing judgments concerning the admission,