Fire Protection Service Coordinator

Fire Protection Service Coordinator

Overview M.C. Dean is Building Intelligence. We design, build, operate, and maintain cyber-physical solutions for the nation's most recognizable mission critical facilities, secure environments, complex infrastructure, and global enterprises. The company's capabilities include electrical, electronic security, telecommunications, life safety, automation and controls, audio visual, and IT systems. M.C. Dean is headquartered in Tysons, Virginia, and employs more than 5,800 professionals who engineer and deploy automated, secure, and resilient power and technology systems; and deliver the management platforms essential for long-term system sustainability.

Why join M.C. Dean? Our people are inspired by the way engineering and innovation enhance customer outcomes, improve lives, and change the world for the better. We are driven by our core values of agility, expertise, and trust.

Responsibilities

The primary responsibility of the Fire Protection Service Coordinator is to ensure that all customer commitments concerning service delivery are met on time. This role involves efficiently scheduling and dispatching Field Service Technicians to maximize operational efficiency. The Service Coordinator will interact with existing and potential customers, prioritizing customer satisfaction and maintaining a positive company image. Key duties include scheduling preventative maintenance inspections, handling emergency calls, and analyzing situations to determine the most appropriate course of action. This position demands strong organizational skills, effective communication, and a commitment to delivering high-quality service to clients.

Scheduling & Dispatching

• Schedule preventative maintenance inspections and emergency calls, ensuring zero backlogs.
• Utilize dispatch board to update and maintain service schedules while ensuring on-time service delivery.
• Dispatch technicians for emergencies and follow through to resolution.
• Assign technicians based on customer requirements and technician skill sets.

Administrative Functions

Client Communication & Service Management

Additional Responsibilities

Qualifications

High School Diploma with a minimum of 3 years of technical customer service experience required, related to Fire Alarm & Life Safety Systems preferred. Minimum 3-years of dispatching or related field experience. 1-2 years of scheduling experience, with fire safety experience as a plus.

Ability to obtain US Clearance, minimum DoD Secret Clearance. Position is subject to an additional customer background check. Previous fire alarm or sprinkler experience NICET I preferred.

Professional Skills & Abilities Required

Abilities