Quality Manager - Broken Arrow, OK

Job Overview

Responsible for management oversight and process effectiveness of the company’s quality assurance systems with a concentration on ISO 9001 and the Corrective Action System.

Quality Manager will demonstrate the ability to implement policies and procedures that enhance quality awareness, controls, and accountability.

Must be able to communicate and actively participate with all levels of management and operations personnel regarding continuous process improvement.

Can analyze and interpret data efficiently, present data and recommend corrective actions to management, and assist appropriate management and operations personnel with the implementation process.

A Day In The Life

• Oversee and champion the Corrective Action system.
• Maintain the corrective / preventive action program, inclusive of tracking status of open actions, receiving and reviewing responses, working with departments for timely completion and periodic reports and metrics.
• Monitor, evaluate and assign corrective actions to appropriate department heads for completion.
• Verify by auditing the effectiveness of corrective actions.
• Report ongoing activities to management and keep the company continuous improvement efforts on track.
• Maintain customer complaint database and review MRA activity.
• Provide quick feedback on customer complaints to the sales department.
• Provide monthly reports on problem areas (Pareto, Trend, etc.) to senior management.
• Oversee, maintain, and improve the company’s ISO 9001 program.
• Assume the responsibility of ISO Representative, coordinate and administer third party quality audits, communication, reports and tracking follow-up actions.
• Audit existing and new ISO procedures for compliance based on ISO requirements and audit history.
• Verify that procedures are in use, functional and efficient.
• Conduct internal process audits for all departments according to ISO requirements.
• Conduct vendor audits as necessary.
• Work with engineering and operations to help improve products and process using DOE, PFMEA, SPC, 6 Sigma tools. Develop PPAP process (if applicable).
• Directs workers engaged in inspection and testing activities to ensure continuous control over materials, facilities, and products.
• Plan, promote, and organize training activities related to product quality and reliability.

What will help you thrive in this role?

Skills and Experience

• Three (3) to ten (10) years’ experience as quality manager.
• 3+ years’ experience in leading internal company audits and vendor audits.
• Must be proficient in data collection, analysis, and presentation.
• Must be able to implement statistical tools (SPC) for defect reduction.
• Certified by ASQ (American Society for Quality) as Quality Manager is a plus.
• Certified by ASQ (American Society for Quality) as Quality Auditor is a plus.
• Certified by ASQ (American Society for Quality) as Quality Engineer is a plus.
• Experience in plastic injection molding is a plus.
• Experience in machining and welding steel is a plus. Experience with SAP is a plus.
• Ability to provide customers with Certificates of Conformance (CofCs) and material test reports (MTRs).

Education

Bachelor’s degree in engineering general or mechanical engineering.

Competencies