Process Analyst

Job Description

Job Description

Starting Salary $ 57,999

Reports To :  Director of Project Management

Purpose and Scope : This classification participates in, and leads, process improvement projects throughout the organization.

Essential Functions :

• Leads and serves as a member on project teams using the Six Sigma Process Improvement methodology.
• Conducts workflow process reviews and process mapping to identify improvement opportunities.
• Assists with the design and implementation of new processes in partnership with process owners.
• Conducts regular reviews of procedures with content owners to ensure written procedures are up to date.
• Gathers and reviews relevant data to support necessary process improvement projects and conducts post-implementation reviews of relevant data to measure outcomes of process improvement projects.
• Communicates process modifications to process owners and to stakeholder departments including IT, Training, Finance and Budget, and Communications and New Media Group to ensure coordination of resources and successful implementation.
• Helps test and pilot any proposed workflow changes, working cross-functionally with internal stakeholders.
• Serves as a subject matter expert on the TCO Tax System
• May assist with escalated client concerns and / or complex transactions related to delinquent real estate taxes, corrections or Value Adjustment Board inquiries.
• Other duties as assigned.

Qualifications and Experience :

Critical Competencies for Success :

Data Analysis :

Agility :

Interpersonal Skills :

Learning :

Teamwork :

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