Talent.com
Recovery Collections Specialist

Recovery Collections Specialist

NewrezTempe, AZ
30+ days ago
Job type
  • Full-time
Job description

Exceed the expectations of our residential mortgage borrowers & business partners through superior service, simple processes, and effective communications.

We deliver on this mission by empowering our employees by encouraging and recognizing superior performance and innovative solutions, by promoting teamwork and divisional cooperation.

Do you enjoy negotiating, solving problems, and providing excellent customer service? We need enthusiastic and success-driven telephone professionals to join our Recovery Collections team. If selected, you’ll be part of a growing professional team, locating and contacting homeowners across the country to collect on charged off secured and unsecured mortgage debt. We are a growing company who likes to reward our top performers with advancement opportunities and a lucrative bonus structure. We’re looking for assertive and well-spoken yet compassionate negotiators who are dependable, service-minded, and results-oriented. Essential Functions / Specific Duties

  • Negotiate repayments on defaulted mortgage debt.
  • Re-establish and maintain communication with customers to minimize company loss.
  • Utilize all available skip tracing tools to locate our borrowers whose current contact information is inaccurate.
  • Achieve various numeric standards and goals for servicing accounts without sacrificing quality of service while adhering to state and federal (FDCPA / CFPB) guidelines and consistently representing the Company in a professional manner.

Qualifications / Job Requirements :

  • Education : High School education required, or equivalent.
  • Experience : No experience required. We will train you.
  • Skills : Ability to remain confident in the face of regular rejection and the ability to keep from getting upset or offended by the things customers say to you on the phone. Ability to be assertive without becoming aggressive.
  • Must have strong moral compass.
  • Persuasive and professional communication skills
  • Strong numeric aptitude, problem solving and analytical skills
  • Must have a very strong work ethic
  • Position is based in our Tempe, AZ office.
  • Additional Information :

    While this description is intended to be an accurate reflection of the position’s requirements, it in no way implies / states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary.

    All employees are required to have smart phones that meet Company security standards with the ability to install apps such as Okta Verify and Microsoft Authenticator. Employment will be contingent on this requirement.

    Company Benefits :

    Newrez is a great place to work but we are only as strong as our greatest asset, our employees, so we believe in rewarding them!

    Medical, dental, and vision insurance

    Health Savings Account with employer contribution

    401(k) Retirement plan with employer match

    Paid Maternity Leave / Parental Bonding Leave

    Pet insurance

    Adoption Assistance

    Tuition reimbursement

    Employee Loan Program

    The Newrez Employee Emergency and Disaster Fund is a new program to support our team members

    Newrez NOW :

    Our Corporate Social Responsibility program, Newrez NOW, empowers employees to become leaders in their communities through a robust program that includes volunteering, philanthropy, nonprofit grants, and more

    1 Volunteer Time Off (VTO) day, company-paid volunteer day where all eligible employees may participate in a volunteer event with a nonprofit of their choice

    Employee Matching Gifts Program : We will match monetary employee donations to eligible non-profit organizations, dollar-for-dollar, up to $1,000 per employee

    Newrez Grants Program : Newrez hosts a giving portal where we provide employees an abundance of resources to search for an opportunity to donate their time or monetary contributions

    Create a job alert for this search

    Collection Specialist • Tempe, AZ

    Related jobs
    Collections Recovery Specialist IV

    Collections Recovery Specialist IV

    JPMorgan Chase & Co.Tempe, AZ, United States
    Full-time
    Become a part of our team and enhance our success with your expertise in collections recovery.We provide a dynamic work environment that values and rewards your skills and experience.As a Collectio...Show moreLast updated: 14 days ago
    • Promoted
    Collections Specialist

    Collections Specialist

    AdeccoTempe, AZ, US
    Full-time
    Are you someone who loves to be an integral part of everyday business? If so, look no further and apply below for an opportunity to join a top financial institution!. Adecco is currently assisting o...Show moreLast updated: 30+ days ago
    Senior Collections Specialist

    Senior Collections Specialist

    realtor.comScottsdale, AZ
    Full-time
    Through its robust suite of tools, Realtor.Join us on our mission to empower more people to find their way home by breaking barriers to entry, making the right connections, and building confidence ...Show moreLast updated: 6 days ago
    Collections Specialist

    Collections Specialist

    ASK ConsultingTempe, AZ
    Full-time
    All candidates must be directly contracted by ASK Consulting on their payroll and cannot be subcontracted.We are unable to provide sponsorship at this moment". Bilingual Customer Support / Collections...Show moreLast updated: 17 days ago
    Logistics Specialist - Collections & Invoicing

    Logistics Specialist - Collections & Invoicing

    MSC Mediterranean Shipping Company SATempe, AZ, US
    Full-time
    Logistics Specialist - Collections & Invoicing.Looking for a career opportunity but have no experience?.At MSC, we are looking for candidates that would like to challenge themselves in the world of...Show moreLast updated: 30+ days ago
    Collections Specialist

    Collections Specialist

    OneMain FinancialTempe, AZ, United States
    Full-time +1
    At OneMain, Collections Specialists are committed to working with our customers in a collaborative manner.They provide consultative solutions for repayment of loans, improving the customer’s financ...Show moreLast updated: 7 days ago
    • Promoted
    • New!
    Collections Specialist- Scottsdale, AZ!

    Collections Specialist- Scottsdale, AZ!

    Vaco by HighspringChandler, Arizona, United States
    Full-time
    Vaco Phoenix is working with a client in Scottsdale who is looking to add a Collections Specialist to their growing team. The ideal candidate will be responsible for all collections, providing high ...Show moreLast updated: 12 hours ago
    Servicing / Collections Specialist

    Servicing / Collections Specialist

    Yrefy LLCPhoenix, Arizona, United States
    Full-time
    Servicing / Collections Specialist.Hourly, Non-Exempt, Full-Time, In-Office, Non-Remote.Yrefy is a private student loan refinance company dedicated to assisting borrowers burdened with delinquent or ...Show moreLast updated: 30+ days ago
    • Promoted
    Collections Specialist

    Collections Specialist

    CornerStone StaffingScottsdale, AZ
    Full-time
    Quick Apply
    Tired of just being another voice in the call queue?.If you’re a seasoned Collections pro ready to take charge, this is your chance to. Step into a role that offers true autonomy, hybrid flexibility...Show moreLast updated: 5 days ago
    Collections Specialist

    Collections Specialist

    WillScotPhoenix, AZ, US
    Full-time
    At WillScot (NASDAQ WSC), our 4000+ people are at the heart of everything we do.In addition to providing industry-leading pay and benefits, we provide opportunities for development and upward mobil...Show moreLast updated: 19 days ago
    RAC collections specialist

    RAC collections specialist

    TruistTempe, AZ, United States
    Full-time +2
    The position is described below.If you want to apply, click the Apply Now button at the top or bottom of this page.After you click Apply Now and complete your application, you'll be invited to crea...Show moreLast updated: 6 days ago
    Senior Collections Specialist

    Senior Collections Specialist

    Realtor.com CareersScottsdale, AZ, US
    Full-time
    Through its robust suite of tools, Realtor.Join us on our mission to empower more people to find their way home by breaking barriers to entry, making the right connections, and building confidence ...Show moreLast updated: 3 days ago
    Revenue Recovery Specialist

    Revenue Recovery Specialist

    Lone Wolf Real Estate Technologies IncUnited States
    Remote
    Full-time
    Track and manage suspended accounts and perform daily client outreach to resolve declined payments via phone calls, text, emails, and physical mail when necessary. Perform day-to-day recovery transa...Show moreLast updated: 30+ days ago
    • New!
    Collections Specialist I

    Collections Specialist I

    VirtualVocationsChandler, Arizona, United States
    Full-time
    A company is looking for a Collections Specialist I - REMOTE.Key Responsibilities Perform follow-up on outstanding insurance balances and document account activity Make outbound calls to insuran...Show moreLast updated: 20 hours ago
    Recovery Specialist

    Recovery Specialist

    DriveTimeMesa, AZ
    Full-time
    DriveTime Family of Brands includes in-house financing and servicing through Bridgecrest, which is one of the country’s leading financial servicing providers. Bridgecrest services roughly $17 billio...Show moreLast updated: 30+ days ago
    Collections Specialist

    Collections Specialist

    Vital Care Infusion ServicesPhoenix, AZ, US
    Full-time
    Since 1986, our passion has been improving the lives of patients and healthcare professionals through locally-owned franchise locations across the United States. We have over 100 franchised Infusion...Show moreLast updated: 14 days ago