WE WANT YOU!
Are you tired of being under paid and under appreciated?
The responsible person will communicate with the customer to determine service needs.
This person will schedule and notify technicians of assignments and enter necessary data into the computer database.
Performs related work as required.
Currently hiring Full Time - Monday thru Friday 1pm - 9pm and Part time Monday thru Friday 8am -1pm .
Primary responsibility is customer service :
Communicates with customers to determine their needs.
Schedules and notifies service technicians of work order assignments using House Call Pro dispatching software.
Supports service technicians.
Maintains customer repair records using the computer database to give detailed history of the work performed at their sites.
Maintains dispatching board to ensure maximum efficient capacity of technicians.
Manage on-call schedule and notify technicians of their assigned weeks.
Know and understand service work order module and service contract.
Active in all facets of dispatch.
Various reporting responsibilities as needed.
Job Requirements needed in order to be considered for this position :
Previous HVAC dispatching / customer service experience a plus.
Experience and utilizing judgment in order to plan and accomplish goals.
Follow up and follow through with technicians and customers to help maintain good customer relationships.
Ideal candidates will have the following customer service-related skills :
A professional and courteous telephone manner.
Able to identify and handle the urgency of each task.
Is detail-oriented with the ability to multi-task.
Basic computer skills to include the following :
Proficient w / Microsoft outlook, excel and word.
Strong interpersonal skills such as, communication, problem solving, and organizational.
Perform a variety of tasks; works under general supervision of the office manager.
General office duties may include filing, sorting, inbound and outbound calling.
Additional skills that will be considered :
Previous HVAC, Plumbing and / or Electrical knowledge or experience helpful !!
Familiar with standard concepts of HVAC, Plumbing and / or Electrical helpful.
Compensation based on experience.
It is time to make the move to a company that cares about YOU!
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