Customer Enrollment Support

F3 Innovations Inc., a growing marketing firm, needs a Customer Enrollment Support in Riverside. The Customer Enrollment Representative walks customers through wireless options and service activation, ensuring they start their mobile journey with confidence and a positive experience. As a Customer Enrollment Representative, you will begin with intensive training on mobile device functionalities and service plan structures. The Customer Enrollment Support role will center on providing customers with precise information and a streamlined enrollment process, ensuring their journey starts with unwavering support and clarity. Core Functions of the Customer Enrollment Support Qualify residential leads through CRM-driven outreach and structured workflows focused on mobile service eligibility and activation. Assist customers in selecting mobile devices, wireless plans, and bundled features aligned with usage needs and service goals. Manage onboarding by verifying documentation, tracking provisioning steps, and ensuring alignment with campaign delivery standards. Maintain CRM accuracy to monitor lead progression, customer interactions, and activation milestones for reporting and forecasting. Support post-activation engagement by reinforcing product value, identifying upgrade paths, and promoting long-term mobile retention. Coordinate with internal teams to resolve provisioning delays, documentation issues, and service escalations across the mobile ecosystem.