Position Principal Program Lead, Menu Strategy

Job Overview

This person will serve as part of the Menu Strategy team within Restaurant Experience, partnering with key stakeholders and industry partners to develop strategies for the menu that support the overall Chick-fil-A Core Strategy. This professional role requires a self-driven, innovative, collaborative and strategic person. This individual must be an exceptional communicator with the ability to influence across multiple levels of the organization. Additionally, he or she must be able to lead and manage projects with excellence. This person must have strong leadership, a high capacity to influence others, and project management capabilities to drive day-to-day projects and process optimization.

This person will shape the long-term menu and packaging innovation strategy for Chick-fil-A and will present recommendations to the Restaurant Experience Leadership Team and the Executive Committee. This role interacts across the business with a significant number of cross-functional groups to ensure alignment and to provide strategic input. It has frequent interaction with Operators, and also requires industry partnerships to stay abreast of the latest trends to be able to influence future policy and thinking.

This role is responsible for the strategy and communication of the development pipeline which includes product positioning, naming, measurement and partnering on the 3-year plan. It also has responsibility for sub strategies and will be a liaison to partners including Customer Digital Experience, International, Business Incubation and Service & Hospitality.

This person must be able to influence the organization on strategic decisions, as well as manage multiple projects simultaneously, ensuring that milestones and deliverables are met. He or she will work closely with Culinary & Commercialization, Packaging, Menu Services, Category Leaders, and cross-functional partners in ensuring that the way we improve existing products and develop, test and roll out new products is done in alignment with the overall strategy.

Our Flexible Future model offers a healthy mix of working in person and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.

Responsibilities

Steward Chick-fil-A's Menu & Packaging Strategy :

Constantly evaluate the Chick-fil-A Menu & Packaging Strategy and refresh as needed based upon the changing needs of the Chick-fil-A customer.

• Provide leadership, vision and future desired state for the entire menu as well as packaging portfolio
• Provide strategic input to scope documents which initiate all menu and packaging projects
• Partner with Customer & Market Insights (CMI) team on research approach for menu and packaging development from "Understand" through "Validate" phases of Innovation Process
• Serve as a member of weekly Menu Development Project Team meetings

Develop 5-Year Innovation Pipeline for Menu & Packaging :

Develop product roadmap annually and gain senior leadership alignment to shape future investment in menu changes, equipment needs, and Restaurant kitchen designs.

Lead Menu Communications Planning & Measurement :

Recommend optimal product mix for rollout communications plan with Brand Advertising & Media team (BAM) and Rollout Strategy Team (RST).

Build Organizational Awareness :

Partner with stakeholders to build organizational awareness of menu and packaging strategy, including how we communicate our menu externally.

Develop Supporting Strategies :

Specific needs at times require specific strategies that support the overall Menu Strategy, such as :

Liaison with Industry :

Interface with Chick-fil-A's industry partners and represent Chick-fil-A on panels and at Conferences as needed.

Skills and abilities :

Minimum Qualifications

Preferred Qualifications

Minimum Years of Experience

Travel Requirements

20%

Required Level of Education

Bachelor's Degree

Preferred Level of Education

Master's Degree