Operation Training Manager

Omni Ft. Lauderdale Hotel

Opening Fall 2025, the Omni Ft. Lauderdale Hotel is a 29-story hotel, located at 1950 Eisenhower Blvd, and connected directly to the Broward County Convention. The property offers 801 guest rooms and suites, multiple restaurants, a vibrant rooftop bar, a sprawling pool, spa, and fitness center. The hotel will also have over 120,000 square feet of indoor and outdoor meeting and event space, including a grand ballroom, junior ballroom, 25 breakout rooms and pre-function meeting space with waterfront views.

This role will be responsible for ensuring that Omni culture and operational standards are maintained through training and development for all Operations departments.

Responsibilities

• Drives Omni values and philosophies through all associate training, events and activities.
• Responsible for ensuring that the operation is in compliance with all corporate driven training programs.
• Ensures all training and development programs, as well as associate activities are strategically aligned with ALL IN and Power of Engagement Culture.
• Ensures all associates receive the necessary training to deliver excellent guest service and fulfill their responsibilities.
• Conducts leadership development programs.
• Identifies performance gaps and partners with leaders to develop and implement appropriate training to improve performance.
• Working with Operations leaders, designs and implements programs to increase guest satisfaction and associates job skills.
• Measures the effectiveness of training to ensure goals are met and a return on investment.
• Actively promotes and informs associates about all training opportunities and associate activities.
• Makes any necessary adjustments to training methodology and / or re-trains as appropriate.
• Maintains training records and ensures full participation and compliance.
• Actively participates in strategic planning and flawless execution of departmental initiatives.
• Is an internal "PR Agent" for Operations, creates motivating, timely and effective communications that inform and engage associates while recognizing their accomplishments. In addition to LinkedIn property initiatives, achievements, recruitment and recognition. Responsible for administrative duties relative to the above accountabilities.
• Creates different training programs for areas identified as needing improvement.

Qualifications

Omni Hotels & Resorts is an equal opportunity employer.