Account Director

Williams Lea is seeking an Account Director for our growing team!

The primary function of the Account Director (AD) role is to ensure client teams meet or exceed client service level agreements (SLAs). Provide operational oversight to ensure smooth day-to-day performance while addressing and escalating matters of concern. Ensure core business processes are in place and aligned with best practices. Responsible for ensuring teams utilize technology (Engage) as designed. Responsible for developing teams within portfolio and working with other teams or functional areas to develop best practices across portfolios. Support Senior Account Directors and Managing Directors in sales and account growth initiatives.

Pay : 125,000.00 / salary

JOB QUALIFICATIONS

• A Bachelor's degree or equivalent experience is required
• Over 8 years' experience and a proven track record of being a recognized leader and manager of people in a national or global customer service intensive environment
• Demonstrated record in developing operational solutions that have permanently resolved poor contract performance or difficult situations
• Established accomplishments in successfully delivering on client SLAs, building high performing teams, and creating client relationships
• Excellent client service skills with a service-minded approach towards the client. Must be sensitive to client needs, remaining calm and confident, even in stressful situations
• Proven experience managing large teams and knowledge of multiple service lines
• At least one year business development experience
• Minimum of five years of successful financial management; understanding of how day-to-day operations and strategic decisions impact client P&Ls

JOB DUTIES

Partner with functional teams to implement appropriate policies, internal controls, and reporting

WORKING CONDITIONS

In a rapidly changing world, the ability to innovate and break new ground drives progress. Williams Lea has harnessed this ability for more than 200 years.

Our 5,200+ talented employees worldwide are experts in delivering efficient business processes in complex and highly regulated environments.

We're always progressing. Connecting technology with expertise and strong processes to transform support services. As we enter our third century, we continue helping businesses thrive in a future driven by digitization and virtualization.

It is the policy of Williams Lea to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity of expression, marital or domestic / civil partnership status, disability, veteran status, genetic information, or any other basis protected by law.

Williams Lea is a drug-free workplace and performs pre-employment substance abuse testing.