Director of Front Office-Hyatt Centric Wall Street, NYC, NY

Director of Front Office

At Hyatt Centric Wall Street, New York, we pride ourselves on offering an energetic and modern hospitality experience in the heart of Lower Manhattan. The Director of Front Office is a key leadership role responsible for overseeing the daily operations of the Front Office department, ensuring exceptional guest service, driving financial performance, and cultivating a culture of care and excellence consistent with Hyatt standards.

Key Responsibilities

Leadership & Team Management

• Direct, mentor, and develop the Front Office leadership team including Assistant Front Office Managers, Guest Service Managers, and Supervisors.
• Recruit, train, and retain top talent while fostering a culture of engagement, accountability, and continuous improvement.
• Schedule, evaluate, and coach team members to meet departmental goals.

Guest Experience

Operational Excellence

Financial & Business Management

Collaboration & Communication

Qualifications

What We Offer