Field Service Engineer I (Onsite Bedford, MA)Werfen • Bedford, MA, US

Field Service Engineer I (Onsite Bedford, MA)

Werfen • Bedford, MA, US

3 days ago

Job type

Full-time

Job description

Overview

Amazing Total Rewards for our Onsite Field Service Engineers!

Generous Base Salary + Incentive Compensation
8% 401k Match (dollar for dollar!)
Comprehensive Health Care Benefits
Company paid Life Insurance
Flexible Spending Account (FSA)
Tuition Reimbursement
Talk to your recruiter for full offerings!

Position Summary :

Under direction of the Area Service Manager, develops customer satisfaction through technical repair, installation, training, operation, and maintenance of Werfen instruments and systems. Position may have a specific assigned territory or system population or may be a position to cover other assigned territories as needed under the direction of the Area Service Manager.

Responsibilities

Key Accountabilities :

Provides highly visable customer support through the performance of on-site installations and neccessary diagnostics. troubleshooting, service and repairof complex instruments and systems.

Performs routine and some non-routines technical repairs of all systems. This includes updates, retrofits, PMs and product enhancements.

Instructs customers in the proper operation, maintenance and troubleshooting of Werfen instruments and systems

Is responsible for complying with all appropriate regulatory bodies (FDA, ISO and Health Canada) mandated policies, procedures, work instructions, and records

Serves as a company liaison with customers.

Responsible for routine interaction with sales counterparts with respect to cusstomer situations, updates, and lead generation

Assures financial stability and viability of territory by promoting and selling service agreements, PMs, and other services

Other duties and responsibilities as assigned by the Area Service Manager

Budget Managed (if applicable)

N / A

Internal Networkign / Key Relationships

TBD based on departmental needs

Skills & Capabilities :

Approachability; Command Skills; Listening; Presentation Skills; Functional / Technical Skills

Qualifications

Min Knowledge & Experience required for the position :

Associates Degree in Electronics, Biomedical Engineering, Medical Technology or related industry.

Must posses some organizational skills, the ability to multi-task, work under pressure and exercise good judgment.

Ability to communicate effectively with customers, peers and management through oral and written presentations / reports

Must have some basic MS Office Skills (Word, Excel and PowerPoint) including the ability to manipulate data and build presentations

Travel is required.

International Mobility

Required : no

Travel Requirements

Minimum 30% by auto in primary assigned territory. Minimum 10% by air for training, business meetings and / or support to customers outside primary or assigned territory.

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Field Service Engineer • Bedford, MA, US

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