VP IT Operations

Overview

VP, IT Operations – Dallas Metro / Hybrid (4 days per week in office)

Reports to : Chief Technology Officer – leading enterprise technology operations across a distributed, multi-site environment.

Responsibilities

• Lead IT Operations : Oversee enterprise infrastructure, cloud environments (Azure / AWS), networks, storage, and end-user technologies across 400+ distributed sites.
• Drive Service Delivery : Lead helpdesk, field support, and ITSM functions; ensure fast, consistent, high-quality support for field and corporate teams.
• Manage Vendors : Direct MSPs and technology partners; renegotiate contracts, improve SLAs, and deliver cost and performance improvements.
• Support Field & Critical Systems : Oversee devices, telephony, imaging systems, and other critical end-user technologies.
• Collaborate on Security & Compliance : Partner with security leadership to maintain HIPAA, PCI, and other regulatory readiness while ensuring operational resiliency.
• Modernize & Scale : Consolidate legacy systems, standardize processes, and implement scalable, cloud-based solutions that enhance reliability.
• Lead & Develop Teams : Manage a multi-layered IT team including network operations, infrastructure, field techs, and service delivery (12+ based in Dallas).
• Business Partnership : Work closely with the CTO and business leaders to ensure IT operations directly enable growth and service quality.
• Field Visibility : Travel periodically (~25–30%) to field locations to maintain operational alignment and visibility.

Qualifications

Leadership & Culture Fit

Education & Compensation

Education : (Not specified; required to be considered).

Compensation : Competitive Base + Bonus + Significant Equity Participation.

Why This Role Matters

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