Real Estate Manager (Temporary)

The Real Estate Department cultivates deep engagement with landlords, investors, property management companies, and private homeowners within San Francisco and the greater Bay Area. The department creates an inventory of housing units available for individuals and families experiencing homelessness or housing instability within Hamilton Families programs and external programs.

Role : Real Estate Manager

The Real Estate Manager plays a key leadership role in the department, reporting to the Director of Real Estate. The Manager supervises staff seeking housing opportunities by building relationships with landlords, investors, property management companies, and private homeowners. They oversee a team of Real Estate Specialists to meet housing contract goals. The Manager serves as a hub of information about housing resources for HF staff and collaborates closely with Housing Services, Fiscal, THP, and Shelter programs. The ideal candidate is a strong networker with supervisory skills, knowledgeable about the rental market, unit acquisition, leasing, and property management.

Primary Duties and Responsibilities

• Supervision : Directly supervise a team of Real Estate Specialists, conduct regular meetings, maintain employee records, perform performance reviews, ensure staff meet performance goals, mentor, coach, lead recruitment, and facilitate training and professional development.
• Networking : Network with Bay Area realtors, investors, developers, landlords, private owners, property management companies, and associations; present program information and build landlord partnerships.
• Relationship Management : Develop and maintain relationships with landlords and owners in the public and private rental markets.
• Unit Acquisition : Oversee unit acquisition and lead the team to achieve monthly housing database goals.
• Collaboration : Facilitate meetings with Housing Services teams to ensure participant housing placement.
• Landlord Liaison : Assist participants and landlords with mediating and resolving conflicts in coordination with the Stability Team.
• Research and Resources : Conduct research, assemble data, and perform special projects; create resource guides on housing market topics.
• Presentations : Prepare and deliver presentations on housing resources to staff, program participants, service providers, and stakeholders.
• Policy and Materials : Assist in developing policies, procedures, operations manuals, and landlord marketing materials.
• Program Quality : Ensure adherence to standards of conduct, ethics, and confidentiality.
• Fair Housing : Oversee the implementation of the Affirmative Fair Housing Marketing Plan.
• Lease and Property Oversight : Oversee lease-ups, property acquisitions, and rehabilitation projects.
• Unit Management : Manage unit acquisition, quality control, and ensure department objectives are met.
• Process Management : Manage and audit the ITR to Keys process for service continuity.
• Platform Management : Implement and oversee Zendesk and review Salesforce data for accuracy and reporting.
• Partnership Management : Lead in managing contract partners and foster internal and external partnerships.
• Staff Guidance : Coach Real Estate Specialists on best practices for positive participant and landlord experiences.
• Administrative Coordination : Work harmoniously with Fiscal Department on payroll and vendor needs.
• Quality Assurance : Use quality assurance systems to ensure high-quality, compliant services.
• Other duties as assigned.

Qualifications, Skills, and Abilities

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