Technical Support - Sr

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Job Title : Technical Support

Location : Mclean, VA - 100% Onsite

Duration : 8 months (with possible extension or conversion)

Join our team in McLean, VA, and provide exceptional support in a dynamic and inclusive environment! This position offers the opportunity to work onsite in a vibrant community, fostering growth and collaboration.

Responsibilities

• Provide exceptional support for a rapidly growing group of team members across multiple divisions.
• Focus heavily on laptop support, managing a mix of Windows PCs, Macs, and mobile devices.
• Deliver top-notch, customer-focused support with excellent written and verbal communication skills.
• Engage in cross-training efforts with peers where applicable.
• Contribute to site-level operational readiness and process improvements.
• Effectively manage upwards as needed.
• Be self-aware of skill gaps and work proactively to improve.
• Collaborate frequently with the site lead, acting as a back-up when delegated.
• Participate in cross-platform collaboration with immediate peers.

Required Qualifications

Preferred Qualifications

For immediate consideration please click APPLY.