Desktop Support Specialist

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This range is provided by Compunnel Inc.. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$20.00 / hr - $22.00 / hr

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Job Description -

"Position Summary : Provides tier 1 (intermediate level) maintenance and support for CPS Energy desktop computers and laptop computers. Level of support includes but may not be limited to identifying and initiating resolution to customer problems, software and hardware installation and configuration. Required Function 2 :

Tasks and Responsibilities :

• Unpacking and configuring new hardware
• Provide end user training on basic use and functionality of supported devices and software.
• Documentation and training of troubleshooting guides and installation procedures.
• Provide equipment relocations for CPS Energy desktop computers, laptop computers and computer peripherals
• Research, identify and develop alternative solutions when new problems are encountered.
• Fully document all interactions in the ticketing system.
• Maintain technical skills through independent research.

Required Function 3 :

Minimum Qualifications

Associate Degree in Computer Maintenance Technology, Computer Help Desk Specialist, Computer Network Administration or related field from an accredited university

OR

Seniority level

Seniority level

Mid-Senior level

Employment type

Employment type

Contract

Job function

Job function

Administrative

Industries

Utilities

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